About Baylor Scott & White Clinic - Kyle
Reviews for Baylor Scott & White Clinic - Kyle
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Baylor Scott & White Clinic has garnered mixed reviews from patients, highlighting both exceptional staff and areas needing improvement. A significant point of praise is a staff member known for her patience and understanding. She took the time to listen to a patient’s concerns about canceling future appointments, demonstrating excellent customer service skills. The reviewer emphasized her warmth and problem-solving abilities, calling her a valuable asset to the clinic. On the other hand, some patients expressed dissatisfaction with the medical care received. One individual noted a rushed appointment and a prescription that conflicted with their health issues. Despite this, other reviews painted a positive picture of the physicians at the clinic. A patient shared a long-term relationship with previous doctors and found the new staff to be friendly and professional. They specifically highlighted a doctor who was attentive and caring, bringing a refreshing change to their healthcare experience. Another patient praised a physician for her genuine care and thoroughness, particularly in addressing urgent health concerns. This doctor was recognized for her ability to listen and validate patient feelings, showing a commitment to providing quality care. Overall, Baylor Scott & White Clinic is characterized by dedicated staff, some exceptional healthcare providers, and a commitment to patient-centered care, despite some concerns about appointment flow and medical decisions.
I have to say this is the best Clinic I have ever been to. I'm not joking literally the best ever. And I'm 62 years old. Jenny was the original doctor and she was incredible that I saw and she transferred out and now I see Dr Cheyenne casas. Absolutely amazing personality and very thorough and possibly the most knowledgeable family doctor I've ever had the pleasure of meeting. To say she cares about her patience is an understatement three times she has called me on her personal time from her house to let me know about certain tests that have been done. Fortunately all we're good news but just the fact that she called me on her time was amazing. Also got to give a thumbs up to everybody else that works there the nurses the front receptionists are all very knowledgeable and helpful. I know this sounds like some kind of review that someone that works there would leave but that's not the case. When I get outstanding service I like to spread good news
This review was not for the doctor or the clinic itself. A nice young lady I spoke to regarding canceling appointments. I let her know in the nicest way possible why I was not coming back for the next three appointments that were scheduled. The doctor rushed through my appointment and then prescribed me medication that was contraindicated for somebody with the health issues that I have. i'm also a CNA by the way. For 27 years. I recently became disabled so I can no longer work with my wonderful patients. But back to the whole reason, I'm writing this. A young lady that I spoke to, her name was Jamesha. She was so patient, understanding, and a great listener. She also knows her job in and out. When she first picked up the phone, she had the sweetest way of just welcoming me to chat with her. I talked to her for probably a good 20 minutes. I was letting her know all the reasons why I was not coming back and that please forward, my reasons, but in the nicest way possible. She was the sweetest thing ever. I hope Baylor Scott & White Clinic in Kyle knows what an asset she is to them. Most people that are on the phone at doctors offices are moving so fast because they have to get to the next person that they don't really care. They're listening to the problem. Because they're always understaffed. I can say this because I know it's a fact since I've been working in the medical field for 27 years. anyway I wanna make sure this young lady is noticed her great work kindness, and great listening skills. She's a problem solver. Again I will let you know her name, it is.JAMESHA. Whoever reads this in your company, please give her the kudos she deserves on what a great job she does. And calling out to Jamesha , she says she wants to be a nurse and she's starting school soon. Girl you go with your bad self! You go! You will make a fabulous nurse. It's obvious you love your job and you love the medical field. Thank you for all your help this morning. Sincerely, Brenda Villalta.
I don’t understand why they got such a low rating. I went to the same physicians for 18 years and finally had a switch because my insurance didn’t cover them. It was the best thing I ever did. They are a bunch of most professional friendliest medical staff I have ever met and I am 62 years old, Karen my md is amazing she is the most caring listening doctor I have ever ever met. I am so happy I went here and as for the front desk and the assistance that help you in the back are amazing. I just love going to the doctor now never thought I would say that in 1 million years.