Appliance Repair in Killeen

“Thomas and the crew are great, they go the extra mile to take care of customers. We have been with them for 6 years and will stay with them“

“I was todays years old when I learned a television could leak. You read that right- my television was leaking. Another subtle reminder that we know very little in the universe of infinite knowledge.

I own a 6 year old Samsung 55" smart tv that I am very fond of, however I was experiencing power issues. The TV would often power itself back on without warning after having been turned off, and eventually became difficult to power on. About four weeks ago the TV stopped turning on all together, and made an odd "mouse-like" squeak as it was attempting to turn on. I called Samsung about the problem and they first tried selling me a new TV. Resolute in my desire to have my TV repaired, I told Samsung I was not interested and needed my TV serviced. Samsung quoted me $100 for pickup, $100 for the appointment, and any additional parts and labor would be added to the final bill. The approximated quote I received was between $280-$680. I decided to inquire elsewhere and was led to CSM Electronics.

I dropped my TV off with Shereka on Friday afternoon just before closing. The initial cost to have my TV diagnosed with CSM Electronics was $65, and she informed that the cost of the diagnostic would go toward the cost of the repair. Today is Tuesday and Mr. William called me from the shop this morning to inform me my TV is ready for pickup. The total cost of my repair is less than just the cost of pickup from Samsung alone. I'm aware that my case is special and this will not be true for every repair, but my experience could have been much different. This shop had the power to charge an astronomical price for the repair but they were honest and fair. Over the phone, Mr. William was kind and respectful. CSM Electronics performed the repair much quicker than I anticipated as well, and for all of these reasons, I can say Mr. William is running an ethical company and will retain my future business.“

“Very polite, knowledgeable and friendly. Fixed our Samsung dryer for a fair price. Would recommend. Update 5/2024.. we've called LeRoy back to work on our builder-grade dishwasher. His repairs last. He's one of the kindest people we've ever met and we highly recommend him. He will call you if you leave your information. He's very busy so be patient. He's worth the wait! We hold on to his number like it's gold.“