I called at 1:30 to cancel my 3:00 appointment. I left a voicemail, which they said they never received but it shows on my phone and it was a 2 minute call. Then they tell me I will be charged $125 for not showing up. Better communication is needed regarding the charge. My 1st and last time !!!
September 2024
I had an extremely disappointing experience at this establishment. I purchased a Father's Day gift card ($160) for my spouse, who wanted to redeem it for a 90-minute massage as a walk-in client. However, he was informed that they only accept appointments and that he needed a card on file to schedule one, which he already had. Unfortunately, he forgot about the appointment because he didn’t receive any reminder call or text from them. Later, he noticed a $125 charge on his account for a no-show. When he inquired about it, he was told it was due to their no-call, no-show policy, which he was never made aware of when he booked the appointment. The lack of communication... read full review
August 2024
My go to person for facials has long been Su! She is phenomenal y’all!! I highly recommend her! You will not be disappointed after any service you get with her, trust me!!
For massages I have finally found my go to person, Victor!! He was so nice and wonderful!! 5 starts for both of these people! They are the best!
I called at 1:30 to cancel my 3:00 appointment. I left a voicemail, which they said they never received but it shows on my phone and it was a 2 minute call. Then they tell me I will be charged $125 for not showing up. Better communication is needed regarding the charge. My 1st and last time !!!
I had an extremely disappointing experience at this establishment. I purchased a Father's Day gift card ($160) for my spouse, who wanted to redeem it for a 90-minute massage as a walk-in client. However, he was informed that they only accept appointments and that he needed a card on file to schedule one, which he already had. Unfortunately, he forgot about the appointment because he didn’t receive any reminder call or text from them. Later, he noticed a $125 charge on his account for a no-show. When he inquired about it, he was told it was due to their no-call, no-show policy, which he was never made aware of when he booked the appointment. The lack of communication... read full review
My go to person for facials has long been Su! She is phenomenal y’all!! I highly recommend her! You will not be disappointed after any service you get with her, trust me!!
For massages I have finally found my go to person, Victor!! He was so nice and wonderful!! 5 starts for both of these people! They are the best!