Tx-Star Plumbing

Jul 2022

Such a good experience. They were prompt, diagnosed the problem, and fixed it. Evan was so polite. He walked us thru everything he was doing and got our plumbing issues resolved. So thankful!!Service: Outdoor plumbing system repair

May 2022

In January 2022, I had an appointment with Vance to check out a half bathroom toilet that hadn't been flushing properly since we purchased the house in 2019. What he found on that visit was a shock. This toilet drain wasn't even connected to a 1-1/2" vent to the roof located just a few feet away. This unconnected vent was for a bathtub on the other side of the wall in a full bathroom that was apparently demoed around 2017. So Vance had a crew trench in to the slab so that the toilet drain could be connected to this vent. That's when another problem was discovered: The 3" toilet drain swaged down to 2" in order to use an existing drain line that used to belong to the same...read full review

Dec 2021

I have been having problems with all of my outside faucets, however, that's due to the fact that I haven't done anything with them since I purchased my home 15 years ago. I did my due diligence and was pretty certain the backflow preventers had gone bad since water sprays out everywhere at the point where the hose connects to the faucet. The set pins had been installed and broken off at the ends so the last thing I wanted to do was break out a drill and spend time trying to drill the pins out just to remove the preventer. I Reached out to a number of plumbing services and I'd say 90% of them were charging a fee just to come out and provide an estimate. Almost none of them would give an estimate to perform something that was already a given.....replacement of the backflow preventer. I have no problem paying extra for additional work if my prognosis about the backflow preventer being the main problem is found to be incorrect but it's pretty evident that the plumbing industry saturated with nothing but scam artists looking to maximize their profit. You would think in this time of COVID people would be trying harder to win your business but nope, gotta charge you just to come out instead of giving you a more warm and fuzzy feeling by simply saying "hey we'll come out, diagnose, and offer you a free estimate". Especially in this case when I already know what needs to be done. I So with that said, I was able to narrow my list to the only 2 plumbing services that would come out and diagnose for free. John Moore and Beacon Plumbing. I'd used John Moore in the past to repair my AC unit and had a good experience so I started with them first. The guys that came out were nice enough but one of them, I think the helper, kept trying to give me a 101 on how a faucet worked and what the purpose of a backflow preventer is even though I had just told them exactly what the problem was and what I needed done. The main guy realized I wasn't the average clueless homeowner so he basically just told me he couldn't change out just the preventors but had to replace the entire setup bib and all. Quoted me a ridiculous $400 to do 3 of them and I politely declined and let them know I would be in touch if I changed my mind . Beacon was the only other service that would come out to diagnose and provide a free estimate. Sent out all of my information to them and set up an appointment for the next day. Communication was top notch. I started receiving txt messages shorty after scheduling the appointment and continuously got them up until the plumber arrived. Tanner and I assume his helper showed up and listened to my self diagnosis summary and after briefly looking at each faucet (I have 4 outside total) Tanner agreed that I needed to change out the preventers. He quoted me $65 a piece. 3 out of the 4 were bad and 1 was still okay but I figured I might as well change them all out. Tanner and his helper immediately went to work and knocked all 4 of them out in around 30 min tops. He had to drill the set pins out on 2 but didn't on the other 2. The fact that he didn't give me the usual BS that home contractors always give you on doing more than you need to was reason enough to use them on the spot. The second thing is that based on my research their pricing is spot on, in fact, it was slightly cheaper than the norm. They were professional as well as they wore masks and used booties to keep the inside of my home clean from debris (Two of the outdoor faucets are located on my balconies that can only be accessed through the inside of the home). Great experience overall! Highly recommended!!