The biggest knock to beware of with Native Citizen is an inconsistency in the quality of service delivery that can make you pull your hair out. This was a huge issue for us on both purchases (leading to the first one being returned) and my perception is it's a combination of an immaturity in their business processes (i.e. regarding communication and execution between the sales, fulfillment, delivery teams) and a lack of a broader culture of customer service and attention to detail. I never would have given Native Citizen five stars if it weren't for our salesperson Samantha...literally she by herself salvaged this review for her employer from being very poor.... read full review
November 2023
This review is long overdue! Native Citizen is one of my favorite furniture stores in Houston. The store has a good selection of classy and sleek furniture. We’ve purchased a few pieces from them and they have fared well in our home. I bring everyone I know looking for furniture here.The customer service is unmatched and I know that they will be taken care of well. James is always so kind and helpful!!
November 2023
I would say that my inital experience when we purchased our furniture was “Text Book Spot On”. We were greated by the young lady, offered a soft drink and she directed us to our interest. When we had questions, she was johnny on the spot which led to us spending $2,500 on that day. The product was exceptional, well built and fit our room. We decided to go back to purchase two living room chairs that we had our eyes on for some time. We walked in and were the only customers in the store with 3 salesmen on the floor. They were in a corner trying to figure out a spread sheet becasue we could hear them. They asked us to wait a minute which lasted 15 minutes before... read full review
The biggest knock to beware of with Native Citizen is an inconsistency in the quality of service delivery that can make you pull your hair out. This was a huge issue for us on both purchases (leading to the first one being returned) and my perception is it's a combination of an immaturity in their business processes (i.e. regarding communication and execution between the sales, fulfillment, delivery teams) and a lack of a broader culture of customer service and attention to detail. I never would have given Native Citizen five stars if it weren't for our salesperson Samantha...literally she by herself salvaged this review for her employer from being very poor.... read full review
This review is long overdue! Native Citizen is one of my favorite furniture stores in Houston. The store has a good selection of classy and sleek furniture. We’ve purchased a few pieces from them and they have fared well in our home. I bring everyone I know looking for furniture here.The customer service is unmatched and I know that they will be taken care of well. James is always so kind and helpful!!
I would say that my inital experience when we purchased our furniture was “Text Book Spot On”. We were greated by the young lady, offered a soft drink and she directed us to our interest. When we had questions, she was johnny on the spot which led to us spending $2,500 on that day. The product was exceptional, well built and fit our room. We decided to go back to purchase two living room chairs that we had our eyes on for some time. We walked in and were the only customers in the store with 3 salesmen on the floor. They were in a corner trying to figure out a spread sheet becasue we could hear them. They asked us to wait a minute which lasted 15 minutes before... read full review