UPDATE (6/7): Received a call today from the Area Manager of Massage Envy as a result of this review. She helped me out immediately and confirmed my cancelation. She also refunded my June payment. Bumped the review from 1-star to 3-stars.
6/6/2024-I have had fantastic massages at Massage Envy for many years, but due to my travel schedule, I needed to cancel my membership in February 2024. In January, I informed the desk staff about my decision. She made notes in my account and assured me that the last payment would be in February, and no further action was required on my part.
However, in March, I noticed another charge on my credit... read full review
March 2024
I cancelled my membership because of this location! Only giving 3 stars because I loved my massage therapist but I can’t deal with the front desk ANYMORE. The front desk give Misinformation, very unorganized and no knowledge of their job. Effective training is needed ASAP.
March 2024
I had a 90 min session with Natiyah and she was very gentle yet firm during the massage and worked in spots I felt tension without needing to say anything. She was kind in guiding me through what we were going to do and it was an overall good first experience. The atmosphere was great, and the women at reception were polite and respectful as well. Will be coming back.
UPDATE (6/7): Received a call today from the Area Manager of Massage Envy as a result of this review. She helped me out immediately and confirmed my cancelation. She also refunded my June payment. Bumped the review from 1-star to 3-stars.
6/6/2024-I have had fantastic massages at Massage Envy for many years, but due to my travel schedule, I needed to cancel my membership in February 2024. In January, I informed the desk staff about my decision. She made notes in my account and assured me that the last payment would be in February, and no further action was required on my part.
However, in March, I noticed another charge on my credit... read full review
I cancelled my membership because of this location! Only giving 3 stars because I loved my massage therapist but I can’t deal with the front desk ANYMORE. The front desk give Misinformation, very unorganized and no knowledge of their job. Effective training is needed ASAP.
I had a 90 min session with Natiyah and she was very gentle yet firm during the massage and worked in spots I felt tension without needing to say anything. She was kind in guiding me through what we were going to do and it was an overall good first experience. The atmosphere was great, and the women at reception were polite and respectful as well. Will be coming back.