Floor & Decor

Feb 2024

I have a pro-account at floor & decor. I have been very pleased with their customer service and attention to detail. Just recently, I returned to Houston from a remodeling project in DC. I purchased alot of materials and supplies at their store in capitol heights, MD. The people there were also very helpful. That being said I had a crew of guys finishing up the basement of the house in DC. Kolby, the pro-account customer service specialists really helped me out. First, we still had to pick a tile selection to use in the basement. Secondly, we had to check and see if the store in MD had enough tile in stock to complete the job. And lastly, we had to pay for the tile so the crew in DC could pick it up at the store in MD. Kolby, worked with me for about 45 minutes calling the other store to make sure that everything was in stock, paid for, and ready for my guys to pick up. You can't beat that kind of service. I've patronized several other stores... Home depot to Lowe's and everything in between. But one store that I will NEVER go back to is LL flooring. Somehow they got my number and would frequently call me about sales they had on flooring. One day they called and I had a client in the area of the store in Stafford. So I told my client lets go to the store and see if she saw any flooring that she like. She found some flooring that she liked, however they didn't have enough flooring in stock. We were informed that their store off the beltway in between I-10 and 290 had more than enough. So she paid at the store in Stafford and I went to the beltway 8 location to pick up the flooring. We had 2 boxes of flooring left over from the job and we went back to the beltway 8 location to return the flooring and the manger said that because we bought the tile in Stafford that we had to return it to that location, despite the fact that we picked it up at his location. This was during the peak of the higher gas prices. Long story short...LL flooring's customer service, quality, and return policy are garbage. Floor and decor have always treated me fairly. As a man who is spending his Hard earned money I can appreciate that.

Dec 2023

The service was great. Ceylin helped me find a backsplash I was looking for. She went above and beyond and walked me to the location of the item and suggested other similar products. She also helped me with the amount I had to get to complete my project. Definitely coming back.

Dec 2023

We had an issue with our flooring being on backorder and we already did 80 percent of our house. It was a nightmare. But, Colby worked so hard to find the remaining flooring for us. She found it and had it shipped here from a store in Savannah! I’m so grateful. What would’ve turned out to be a disaster ended up fine because Colby hustled. She communicated well and did her best to calm my nerves. I’m so grateful! I’ll shop here again because of her excellent service.