5 stars aren’t enough for this car dealer! We have needed several things addressed on a car purchased from somewhere else and every time we get great service. Today, Matt went above and beyond to help us fix an issue. Thank you guys for being amazing!
July 2024
Have had a little bit of a rocky situation with Yates. Bought a truck, didn't appreciate the sleazy sales approach of the Finance Manager on an extended warranty. The salesman was friendly but made at least two statements that turned out to be totally untrue - may not be his fault at all.
The saving grace was the Service Manager - Matt. He is the ONE person I dealt with there that was honest, professional, and competent.
There was an issue with the engine a few weeks after I bought the truck and Matt handled it quickly and fairly. Were it not for Matt, this would have been a one or two star review.
Matt and his team were very good. We have had this car at other dealerships multiple times for work and it didn’t come back fixed. Yates fixed it the first time we’ve had no more issues with it!
5 stars aren’t enough for this car dealer! We have needed several things addressed on a car purchased from somewhere else and every time we get great service. Today, Matt went above and beyond to help us fix an issue. Thank you guys for being amazing!
Have had a little bit of a rocky situation with Yates. Bought a truck, didn't appreciate the sleazy sales approach of the Finance Manager on an extended warranty. The salesman was friendly but made at least two statements that turned out to be totally untrue - may not be his fault at all.
The saving grace was the Service Manager - Matt. He is the ONE person I dealt with there that was honest, professional, and competent.
There was an issue with the engine a few weeks after I bought the truck and Matt handled it quickly and fairly. Were it not for Matt, this would have been a one or two star review.
Response:... read full review
Matt and his team were very good. We have had this car at other dealerships multiple times for work and it didn’t come back fixed. Yates fixed it the first time we’ve had no more issues with it!