1st Call Restoration

1st Call Restoration is a family-owned and operated business with over 100 years of combined experience, serving the greater East Texas areas. The company provides personal attention and prompt service, taking pride in helping clients turn stressful situations into positive experiences. With state-of-the-art equipment and a team of certified restoration professionals, 1st Call Restoration offers 24-hour emergency response, available 365 days a year, with an average response time of 40-90 minutes. Reviewers have praised the company's exceptional service, describing the team as "amazing," "knowledgeable," and "professional." They have also noted the company's ability to complete projects efficiently and effectively, ensuring clients' homes are restored to their original condition. Customers have highlighted the trustworthiness and transparency of the company, with one reviewer noting that the technician's manager, Ronnie Benavides, provided a detailed quote and scope of work, and even suggested a more cost-effective option of replacing the impacted carpet and pad instead of restoration. The company's commitment to customer satisfaction is further demonstrated by their willingness to address any concerns and ensure the best possible outcome for the client. Reviewers have also commended the professionalism and helpfulness of the technicians, including Aaron, Tristin, Jacob, Grant, and Jack, who have guided clients through the restoration process and provided thorough water mitigation services.