Overall, we had a great experience. The ladies that answer the phone were pleasant, helpful, and communicative when things changed. Otis and Roger changed out the water heater and Otis came back a few days later to fix a minor issue. Otis was very pleasant, explained everything to us, and was a delight to work with. Highly recommend Otis and GTX plumbing.
January 2024
When I noticed brown liquid oozing out of my hot water heater on a Wednesday evening, I searched the Internet for a local plumbing service. Within minutes of contacting GTX, I was speaking with master plumber, Lloyd about the heater’s failure and pricing. Shortly thereafter, Sharon texted me with a service appointment for the following day. Otis and Roger arrived within the scheduled time frame, professionally removed and installed the new water heater and cleaned up. I had hot water within 2 hours! The service experience was speedy and far superior relative to local competitors. GTX is now my “go-to” plumbing company for future needs.
December 2023
Called this morning and spoke to Sharon---first of all, you can just hear her smile over the phone. She's a joy to speak to. Love when you can call a company and hear the smile through the phone. I had a situation where I had a water leak and got a pretty hefty bill from the city of Jonah. I contacted them to make an appointment for someone to come out and check things out. However, Sharon wanted me to just run my story by a technician first and said one would call me today. A few hours later I receive a call [I'm so sorry IDK why i'm blanking on your name now]. He was so kind and asked me questions and advised me on what possibly could be going on and... read full review
Overall, we had a great experience. The ladies that answer the phone were pleasant, helpful, and communicative when things changed. Otis and Roger changed out the water heater and Otis came back a few days later to fix a minor issue. Otis was very pleasant, explained everything to us, and was a delight to work with. Highly recommend Otis and GTX plumbing.
When I noticed brown liquid oozing out of my hot water heater on a Wednesday evening, I searched the Internet for a local plumbing service. Within minutes of contacting GTX, I was speaking with master plumber, Lloyd about the heater’s failure and pricing. Shortly thereafter, Sharon texted me with a service appointment for the following day. Otis and Roger arrived within the scheduled time frame, professionally removed and installed the new water heater and cleaned up. I had hot water within 2 hours! The service experience was speedy and far superior relative to local competitors. GTX is now my “go-to” plumbing company for future needs.
Called this morning and spoke to Sharon---first of all, you can just hear her smile over the phone. She's a joy to speak to. Love when you can call a company and hear the smile through the phone. I had a situation where I had a water leak and got a pretty hefty bill from the city of Jonah. I contacted them to make an appointment for someone to come out and check things out. However, Sharon wanted me to just run my story by a technician first and said one would call me today. A few hours later I receive a call [I'm so sorry IDK why i'm blanking on your name now]. He was so kind and asked me questions and advised me on what possibly could be going on and... read full review