I have been a patient of Dr. Snook, Dr. Otto and Marc Wausson, NP for over a decade. My wife and elementary schooler have also been patients, here. We have always had the best medical care at FMC Georgetown! I love their staff, too. My schedule can be all over the place, so I love that they take walk-ins and are open for walk-in on Saturday morning.
March 2024
This is a comfortable office with a great staff. From reception to nurses, PA’s, and Dr. Otto - I feel comfortable here. I feel listened to, and cared for. I have never left with an unanswered question, and always feel confident in the diagnosis given. Dr. Otto speaks with experience, intelligence, and kindness.
February 2024
They don't pick up the phones. You can call them throughout the day multiple times and still not get through to anyone. Don't bother leaving a voice-mail, they don't return calls. You're better off just going in person to talk to them. That being said, their staff is polite and answer questions very professionally and thoroughly, at least in my experience. I get being busy, but either hire more staff to man the phones, or at least return voicemails in a timely manner.
I have been a patient of Dr. Snook, Dr. Otto and Marc Wausson, NP for over a decade. My wife and elementary schooler have also been patients, here. We have always had the best medical care at FMC Georgetown! I love their staff, too. My schedule can be all over the place, so I love that they take walk-ins and are open for walk-in on Saturday morning.
This is a comfortable office with a great staff. From reception to nurses, PA’s, and Dr. Otto - I feel comfortable here. I feel listened to, and cared for. I have never left with an unanswered question, and always feel confident in the diagnosis given. Dr. Otto speaks with experience, intelligence, and kindness.
They don't pick up the phones. You can call them throughout the day multiple times and still not get through to anyone. Don't bother leaving a voice-mail, they don't return calls. You're better off just going in person to talk to them. That being said, their staff is polite and answer questions very professionally and thoroughly, at least in my experience. I get being busy, but either hire more staff to man the phones, or at least return voicemails in a timely manner.