Service gos through American home shield for home warranty. we are now on the 6th trip to fix our air conditioner. 2 trips to replace coils, unit still froze up, tech came out and said everything is working fine. froze up again, took pictures and new tech said it needed a compressor and had to be ordered. they came out yesterday replaced compressor and ac still not working, blowing hot air. then I complained and they won’t be back our for 2 days.
poor customer service and incompetent technician. since they messes up yesterday you would think they would make an effort to come back today.
October 2024
The owners of the house we bought selected this sham of a company to do our AC "inspection." "Everything checked out perfect" per A-US but didn't present any pressures or evidence of the "perfect" inspection. 11 days later we move into a weakly working AC at 108 degrees out. It was greater than 90 degrees inside. Our dog nearly died waiting over a three weeks to go through a new homeowner warranty plan for AC to be installed. Clearly the air handler was leaking like crazy for a LONG time plus the line outside had ice on it. Thank you A-US for nothing.
September 2024
Never let this company near your home!! By far the MOST unprofessional and unethical company that I've ever encountered. It's a long read, but worth it if you're looking to hire this company or have them assigned to a pending work order through American Home Shield (AHS). [1/5] Approx. 2 wks. ago, the AC unit started leaking in the garage of our rental property. A US Air Conditioning was the company contracted to fulfill our service request through AHS. The first red flag was immediately following a conversation w/ my home warranty provider. The ticket was expedited due to concerns of potential water damage and mold growth as the leak was initially discovered... read full review
Service gos through American home shield for home warranty. we are now on the 6th trip to fix our air conditioner. 2 trips to replace coils, unit still froze up, tech came out and said everything is working fine. froze up again, took pictures and new tech said it needed a compressor and had to be ordered. they came out yesterday replaced compressor and ac still not working, blowing hot air. then I complained and they won’t be back our for 2 days. poor customer service and incompetent technician. since they messes up yesterday you would think they would make an effort to come back today.
The owners of the house we bought selected this sham of a company to do our AC "inspection." "Everything checked out perfect" per A-US but didn't present any pressures or evidence of the "perfect" inspection. 11 days later we move into a weakly working AC at 108 degrees out. It was greater than 90 degrees inside. Our dog nearly died waiting over a three weeks to go through a new homeowner warranty plan for AC to be installed. Clearly the air handler was leaking like crazy for a LONG time plus the line outside had ice on it. Thank you A-US for nothing.
Never let this company near your home!! By far the MOST unprofessional and unethical company that I've ever encountered. It's a long read, but worth it if you're looking to hire this company or have them assigned to a pending work order through American Home Shield (AHS). [1/5] Approx. 2 wks. ago, the AC unit started leaking in the garage of our rental property. A US Air Conditioning was the company contracted to fulfill our service request through AHS. The first red flag was immediately following a conversation w/ my home warranty provider. The ticket was expedited due to concerns of potential water damage and mold growth as the leak was initially discovered... read full review