Stonebriar Auto Service & Repair, LLC

Stonebriar Auto Service & Repair, LLC is a business known for amazing experiences, stellar service, and friendly staff. Customers have been bringing their cars there for years, trusting the experienced mechanics to do quality work. The process is easy and reliable, without the need for line item estimates beforehand. One customer had a positive experience when their vehicle required a new motor. After struggling to get in touch with another repairman for several weeks, they brought their car to Stonebriar. The staff quickly diagnosed the problem and fixed it, providing excellent service without charging for the work. Another customer, who had been doing business with Stonebriar for around three years, appreciated the trust they had built with the shop. However, they were disappointed when they were charged $60 for cleaning corrosion off their battery terminals during a larger repair job. Despite this incident, the customer still trusts the repair work and will continue to use Stonebriar for some repairs. The business has also shown a commitment to fairness and customer satisfaction. After the negative experience with the $60 charge, the owner reached out to the customer to apologize and assure them that it was not the usual way of doing business. The owner acknowledged that the charge was not fair and had discussed the issue with the staff. In summary, Stonebriar Auto Service & Repair, LLC is a trustworthy business with a track record of excellent service, experienced mechanics, and friendly staff. Despite a rare incident of unfair charging, the business has shown a commitment to fairness and customer satisfaction. The majority of experiences with Stonebriar have been positive, making it a recommended automobile service and repair for those who value great customer service and experienced mechanics.