Came in for tire rotation with an appointment and they still didn’t get to my car for more than an hour !! Poor time management but the front desk lady did the tire rotation for free!!! Very nice of them!!
September 2024
07-2024 / ? It looks like there is a systematic error in service management, namely: fictitious registration for service and lack of staff. There is a neglect of management of the current situation, which is naturally reflected in the level of assessment by consumers. If you make the first appointment at 7 am, you will be informed that the job of replacing the brake fluid takes 3 hours... Okay, do it!
But when you return within the specified time, you can see your car untouched. At the same time, all the lifts are busy with other orders!
— I would burn with shame, how can you work like that?! We live in America...
The people I had the pleasure of interacting with at Firestone North Frisco were kind, efficient and honest. The person who called me with an update on my car was very open, honest and explained everything that was wrong with my brakes to me. He answered all my questions and provided me with explanations as to why they recommended what they did. I felt comfortable and not like I was getting tricked into doing something I didn’t need to. I even received a vehicle inspection report that explained what they saw and included pictures of the problem areas. I felt the most comfortable I’ve felt at an auto shop as someone who doesn’t know much about cars. I would definitely... read full review
Came in for tire rotation with an appointment and they still didn’t get to my car for more than an hour !! Poor time management but the front desk lady did the tire rotation for free!!! Very nice of them!!
07-2024 / ? It looks like there is a systematic error in service management, namely: fictitious registration for service and lack of staff. There is a neglect of management of the current situation, which is naturally reflected in the level of assessment by consumers. If you make the first appointment at 7 am, you will be informed that the job of replacing the brake fluid takes 3 hours...
Okay, do it!
But when you return within the specified time, you can see your car untouched. At the same time, all the lifts are busy with other orders!
— I would burn with shame, how can you work like that?! We live in America...
?... read full review
The people I had the pleasure of interacting with at Firestone North Frisco were kind, efficient and honest. The person who called me with an update on my car was very open, honest and explained everything that was wrong with my brakes to me. He answered all my questions and provided me with explanations as to why they recommended what they did. I felt comfortable and not like I was getting tricked into doing something I didn’t need to. I even received a vehicle inspection report that explained what they saw and included pictures of the problem areas. I felt the most comfortable I’ve felt at an auto shop as someone who doesn’t know much about cars. I would definitely... read full review