Paws Wellness Center

Nov 2023

I wish I could leave a rating of 0 stars. DO NOT take your dogs to SPA PAWS! We took our two perfectly healthy, happy dogs to Spa Paws last weekend, and they both came home extremely sick. We knew the minute we picked them up that something seemed off with them. We sent brand new, unopened cans of food for each of them with strict instructions for feeding. I always send plenty of food just in case of delays with travel etc. When the staff brought our things to us, there was no food left. We asked the owner to look into this, knowing that if our dogs ate all of the food that was sent, this would be extreme overfeeding, which can cause sudden illness in small dogs. (we have two 8lb. Chihuahuas) The minute we put them in our car, one of our dogs was violently ill, with both diarrhea and projectile vomiting. The other dog started vomiting as soon as we arrived home. We contacted Janice immediately, she told us to take them to our vet and she would pay for our bill. She also said that we would receive a credit the next day on our credit card for the boarding stay ($480). We followed her instructions, took them to our veterinarian where they spent two days in the hospital getting various medications and IV fluids. We sent all of the records to Janice and she did NOT pay for our bill, and did NOT credit our boarding. We have all of this in writing from her, she gave us her word she would do the right thing. So, almost $1,200 later, she argued that this was not her fault and blamed us for their illness. She even went as far as to curse at my husband, and hung up the phone on him. She is extremely unprofessional, took no accountability for what happened to our sweet girls, and blamed us for their illness. The turn over at Spa Paws is extremely high too, please read other reviews, one dog lost an eye boarding at Spa Paws.

Jul 2023

Do not shop at this place because for one they hire uneducated employees that can not even do a simple thing which call READ in regards to help a customer out inquiring about a product. Secondly when the owner finally tries help to find out what was needed from a customer she was worse then her employee. OMGosh lady its a wonder why you have more bad reviews then good reviews. Lady for your sake and everyone else just close your place down and do not open another animal facility!! You not deserve to run a animal facility!

Jul 2023

if i could leave zero stars i would! do not and i repeat do not leave your pets here. they do not clean properly, they are extremely unprofessional. what you see in the front is a complete lie and a scam. they are run by a 71 year old incompetent owner who is struggling to run her business. it is completely filthy in the back and workers are left unsupervised at all times. if you love your pet. do not leave them here.