Merrill Lynch Financial Advisor John Gould

By far on the worst experience of 401k banking In my life. I've delt with fidelity, charles schwab, and van guard. Merrill lynch is on the equivalence of a 1950s version of 401k managing. I would never feel safe with my money here. Not only are they systems outdated. They don't verify you unless you do a transaction. Don't know why I'm not verified from the jump. Then multiple representatives state add your bank takes 24 hours to process. Some how navy federal is just the one bank they need to send verification transactions to verify the bank. You verify the bank Merrill excepts the bank but then send me a withdrawal in standard mail after being told... read full review

Negative 2 stars! By far the worst place to put your retirement income. Their "wealth management" and "life services" department must hire the most incompetent, careless employees. My kids (and their 4 cousins) inherited an IRA from their grandfather and we have spent 4 months trying to get them to distribute the funds to the beneficiaries. Every time you call you get a different answer, they say everything in the paperwork is fine, and then 5-10 days later nothing happens (they don't call by the way). It is 100% on you to keep calling every other day to find out if they have made yet another mistake and you get a different person who assures... read full review

If you care about your money/retirement savings then stay away from this branch. I transferred Roth 401K money into Merrill Lynch and after filling out their all theirs forms, to include what investment objective of "Income, Growth, Total Return" they took my money and stuck it in a cash account. After months of the money sitting there I logged in online to move the money into some investments, only to find I was not allowed and needed to submit a form to allow me to trade online. So I filled out the form, logged into Merrill and sent my advisor a secure message indicating I wanted to be able to make trades w/ my Roth IRA account. I was attempting to get this... read full review