when they were downtown, service was king! but like most established service companies that are living on their past reputation, not so much. i dropped a stihl chain saw for service. the guys at the desk were nice enough. they said it would take a few days. three weeks later, i called to check on it and they said, "they couldn't find it but would looking for it" and would give me a call. another week rolls around and still nothing. after asking to speak to the mgr. i was told he would call me back. miraculously, an hour later they called to say it was ready to pick up. paid the bill $150 hr and took it home. ready to us and realized they squirted some carb... read full review
September 2023
We bought a zero turn and a dr roto tiller there last year. Was greeted immediately by a very knowledgeable sale guy. He asked the right questions and didn't try to upsell us. Had an issue with the tiller a few weeks after so we took it in. They repaired it without question. I spoke with the owner while waiting on the repair and he was kind and respectful. After reading the prior reviews I really see how people don't take responsibility for themselves and just want to blame the business. It's sad because this business has a great selection and fair prices. I researched the prices and no one was selling cheaper.
August 2023
DO NOT SHOP HERE. Leonard’s is the very worst equipment vendor/service center in DFW Metroplex. I own & manage a large ranch and have occasionally purchased equipment or had small engine service performed at Leonard's. The sales staff used to be dismissive and snarky, but that improved due to a LOT of complaints over the past years. Prices have always been high, but when I need something locally at least they carry my brands. SERVICE is TERRIBLE - always late and makes me feel like an idiot and the last person they want to help. One more try: I brought a chainsaw in for replacement of a stripped bolt visible from the outside of the housing and slightly... read full review
when they were downtown, service was king! but like most established service companies that are living on their past reputation, not so much. i dropped a stihl chain saw for service. the guys at the desk were nice enough. they said it would take a few days. three weeks later, i called to check on it and they said, "they couldn't find it but would looking for it" and would give me a call. another week rolls around and still nothing. after asking to speak to the mgr. i was told he would call me back. miraculously, an hour later they called to say it was ready to pick up. paid the bill $150 hr and took it home. ready to us and realized they squirted some carb... read full review
We bought a zero turn and a dr roto tiller there last year. Was greeted immediately by a very knowledgeable sale guy. He asked the right questions and didn't try to upsell us. Had an issue with the tiller a few weeks after so we took it in. They repaired it without question. I spoke with the owner while waiting on the repair and he was kind and respectful. After reading the prior reviews I really see how people don't take responsibility for themselves and just want to blame the business. It's sad because this business has a great selection and fair prices. I researched the prices and no one was selling cheaper.
DO NOT SHOP HERE. Leonard’s is the very worst equipment vendor/service center in DFW Metroplex. I own & manage a large ranch and have occasionally purchased equipment or had small engine service performed at Leonard's. The sales staff used to be dismissive and snarky, but that improved due to a LOT of complaints over the past years. Prices have always been high, but when I need something locally at least they carry my brands. SERVICE is TERRIBLE - always late and makes me feel like an idiot and the last person they want to help. One more try: I brought a chainsaw in for replacement of a stripped bolt visible from the outside of the housing and slightly... read full review