Leonard's Farm & Ranch Store

Apr 2024

when they were downtown, service was king! but like most established service companies that are living on their past reputation, not so much. i dropped a stihl chain saw for service. the guys at the desk were nice enough. they said it would take a few days. three weeks later, i called to check on it and they said, "they couldn't find it but would looking for it" and would give me a call. another week rolls around and still nothing. after asking to speak to the mgr. i was told he would call me back. miraculously, an hour later they called to say it was ready to pick up. paid the bill $150 hr and took it home. ready to us and realized they squirted some carb cleaner in it, wiped it down and put a new air filter on it and called it good. ran like it did when i took it in! rebuilt the carburetor myself and it works as it should. what a hose job!

Sep 2023

We bought a zero turn and a dr roto tiller there last year. Was greeted immediately by a very knowledgeable sale guy. He asked the right questions and didn't try to upsell us. Had an issue with the tiller a few weeks after so we took it in. They repaired it without question. I spoke with the owner while waiting on the repair and he was kind and respectful. After reading the prior reviews I really see how people don't take responsibility for themselves and just want to blame the business. It's sad because this business has a great selection and fair prices. I researched the prices and no one was selling cheaper.

Aug 2023

DO NOT SHOP HERE. Leonard’s is the very worst equipment vendor/service center in DFW Metroplex. I own & manage a large ranch and have occasionally purchased equipment or had small engine service performed at Leonard's. The sales staff used to be dismissive and snarky, but that improved due to a LOT of complaints over the past years. Prices have always been high, but when I need something locally at least they carry my brands. SERVICE is TERRIBLE - always late and makes me feel like an idiot and the last person they want to help. One more try: I brought a chainsaw in for replacement of a stripped bolt visible from the outside of the housing and slightly bent bar....read full review