Internal Revenue Service (IRS) Taxpayer Assistance Center

Jun 2024

I notice that most of the reviews relate to trying to get an agent on the phone. Clue: They start answering the phone at 7 AM. Call then and you'll get through. Next, you have to sell the agent on actually needing to make an appointment. Expect you will be on the phone a half hour while they check out your problem.Since writing this, we had our appointment. We were taken in by the agent at the scheduled time. We were courteously treated and were there an hour. There is a parking building directly across the street and scattered parking with an app on the street.

May 2024

I had a terrible experience. Waiting for 45 minutes to get a callback. Got that got transferred to someone else only to wait 45 minutes to hear my line click. This is so disrespectful and appalling.

May 2024

I had an awesome experience I made the appointment about a month and a half ago on the phone security was painless it was just a medical detector and they scan your belongings just like any court or government building. I showed up they opened the door I went line got a number but then 15 minutes I was seeing a representative and being verified I took all the paperwork that was required everything went smooth great experience Thank you.