There is great staff at the place, they take care of you and understand your needs, I would have given 5 stars, I understand that a couple of bad apples don't represent the whole place, but if someone is having a bad day, they shouldn't take it out on the patients. I don't expect red carpet treatment, but the way some office clerks answer you back and make you feel inferior makes you not want to go back.
February 2024
UMC West is a first class facility. I retired here to El Paso, Texas in June 2019. The first person I met at the reception desk was MR Nathan Morales. He took great care of my wife and me. He has a great memory too. I have been to UMC West on several occasions throughout these five years every time I enter the clinic MR Nathan will greet me "hello MR Willie". What I like about UMC West is that the entire staff is friendly and professional, they genuinely care about the patients well being. DR Lindo and his staff are wonderful. He has had several a nurses and medical assistants throughout. RN Martha and Medical Assistants Coraino and Erika are very attentive... read full review
October 2023
Everybody is so helpful and the care is top-notch. UMC saved my life from a combination of very severe illnesses. Sepsis. Ketoacidous, kidney infarction, a UTI that started it all. Thank GOD for UMC.
There is great staff at the place, they take care of you and understand your needs, I would have given 5 stars, I understand that a couple of bad apples don't represent the whole place, but if someone is having a bad day, they shouldn't take it out on the patients. I don't expect red carpet treatment, but the way some office clerks answer you back and make you feel inferior makes you not want to go back.
UMC West is a first class facility. I retired here to El Paso, Texas in June 2019. The first person I met at the reception desk was MR Nathan Morales. He took great care of my wife and me. He has a great memory too. I have been to UMC West on several occasions throughout these five years every time I enter the clinic MR Nathan will greet me "hello MR Willie". What I like about UMC West is that the entire staff is friendly and professional, they genuinely care about the patients well being. DR Lindo and his staff are wonderful. He has had several a nurses and medical assistants throughout. RN Martha and Medical Assistants Coraino and Erika are very attentive... read full review
Everybody is so helpful and the care is top-notch. UMC saved my life from a combination of very severe illnesses. Sepsis. Ketoacidous, kidney infarction, a UTI that started it all. Thank GOD for UMC.