El Paso Conservatory of Music

Aug 2023

A place to avoid by all means. Perhaps the music lessons are great, but the way they treat their customers is just terrible. We, the customers, were told today "I do not like your attitude. Already when you came in I had an intuition that you would have an attitude." We did nothing but to complain once that canceling classes (because the teacher had a concert) was okay but needed to be done sufficiently soon. Well, simply they can do without our $60 per hour of lesson. And, well, as professors at a local university, we do see people and can recommend places.

Aug 2023

My daughter had lessons there for one semester. The quality of teaching (the techniques and the repertoire) was good, but the customer service was not. The teacher (Mr. Monteros) had too many students and little interest in the lessons. There was also an issue on a class cancelled by him with a very short notice. The director took the teacher's side without any appropriate discussion or argumentation, while saying to his customer "I had an intuition from the very beginning that you would have an attitude". Is it appropriate? For discussing about a cancellation with too of a short notice. The parents were accused of "being rude to the teacher", no proof was provided upon request though. So the business is customer-unfriendly, disrespectful, arrogant. This is what a lack of competition in a smaller city may do to a business.

May 2018

My daughter learned so much at this conservatory and has a beautiful voice, thanks to Mr and Mrs Loftin and all the music intructors. I am so grateful to them and their commitment to all their students!!! My hat goes off to them, thank you!!