Reviews for B & G Mechanical Air Conditioning and Heating

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Jul 2024
It's been a year since my troubles with them and every time I see their stupid vans out and about, I get reminded of just how awful they've been and the anger comes back. Initially we had called them for a service call as our A/C stopped working. Tech came, replaced a capacitor and all was working well for around 3 days. A/C stopped working again, same guy came out then said this time is wad the whole compressor that needed to be replaced. It was still under warranty but the out of pocket expense was still alot. We had to wait quite a while for the compressor to come in and wouldn't release it to us until after we pay for it, then file a claim for the warranty. Understandably l, my wife was upset. The receptionist misinterpreted my wifes frustrations as rudeness and being condescending. They told us they would no longer be helping us because of that, said that the compressor was at the distributors warehouse and that any other company could help us with that. Before I decided to hire another company to replace the compressor I decided to needed to call someone else for another troubleshoot of the system. Turns out, the fusebox needed to be replaced. These liars wanted us to fork out over 1k to replace an entire compressor when all was needed was a simple fuse box. A month of no A/C because some lazy tech couldn't figure out what was really wrong with the system. "Derp, it wasnt the capacitor, i dont know what it is, its hot and i wanna go home. Ill just say its the compressor and call it a day. Derp."
Jul 2023
The technician said the flux capacitor was not working in my unit. So he replaced the flux capacitor and 3 days later my A/C stopped working! Now he said that the flux capacitor isn't the issue. Now it's the turbo break! Very unprofessional and unknowledgeable.
Jul 2023
Absolutely disappointed with this company. Been given the runaround for two weeks. 1st service call should have fixed the issue right then and there after replacing the capacitor.. Had to call 4 days later for the same issue. Now they're saying it's the compressor that needs to be replaced even though the tech said it was a faulty capacitor that he replaced. Now they're refusing service to us because my wife was being stern and understandably upset at the situation. The service order for the first time the capacitor was replaced states it has a 30 day warranty for that service call. They are now refusing to honor that warranty. I recommend not to deal with this company....read full review

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From B & G Mechanical Air Conditioning and Heating

B & G Mechanical Air Conditioning and Heating are the AC repair and AC installation service professionals in El Paso, TX! As trusted HVAC contractors in the field of heating and air conditioning, we have the tools, equipment, and experience to keep your equipment running smoothly all year long. We also service Horizon City, Socorro, and Clint, TX for their furnace repair needs as well! To help reduce emergencies, we offer HVAC maintenance services to keep your comfort system running at peak performance. Our priority has always been our loyal and dedicated customers. Rest assured that B & G Mechanical Air Conditioning and Heating will bring you back to comfort, allowing you to stay cool during summer and cozy during the cold season.

Hours

Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours