Jack Brown Cleaners

Oct 2024

They lost my husband’s pants for two months, then ripped, in two place, a very nice dress of my daughter’s. The manager is extremely rude, and needs customer service skills. When I confronted her about the tears, she said “All I did was complain, and we don’t spend enough money with them for her to bother.” They not only have a service problem but an image problem as well. I’m taking it up with corporate, the BBB, and social media. Buyer Beware, avoid this location at all costs.

May 2024

Devastated- they ruined my daughter’s custom tailored dress! This is how they returned it “clean” and damaged. They offered $18.07 refund for what I paid in cleaning fees! Regular customer will never return!

May 2023

they lost my sons pants to his suit. I dropped off 8 items of clothes, suit jacket, suit pants, vest & 5 dress shirts. i didn't realize I didn't get the pants until I got home. I called the store to tell them I didn't get the pants & the girl argued with me stating I never dropped them off. when I told her even the receipt says 8 items & I received 7, she said it was a typo that they didn't receive them. a few minutes later I spoke with the manager that claims she took my clothes & that I didn't drop off pants. I explained that I did drop them off & they claim I did not. when I asked if they had cameras so they can see that I did in fact drop off they say they don't have cameras. I know 100% that I dropped them off & they pretty much called me a liar saying my son could still have his pants, when in fact I put them into the car the night of prom (when he took the suit off) & I took them Monday may 15th. i have been using this location (jack brown in dripping springs tx on 290) for 2yrs. this is unacceptable!