Optical Boutique and Eyecare

Optical Boutique and Eyecare is a business located in Dallas that offers eyecare services and products. They are known for their exceptional customer service, with staff who are described as friendly, welcoming, and helpful. In one instance, a customer who had forgotten their contacts and called the business in an emergency was promptly assisted and able to purchase what they needed. The business is also praised for its flexibility and willingness to accommodate customers' needs. When a customer had issues with their glasses, the staff were able to find a resolution and ensure their satisfaction. However, there have been some issues with the timeliness of product delivery. One customer reported waiting six weeks for their glasses, despite them usually being ready within a week. There were also some communication issues with the office manager regarding the status of the glasses. Despite these issues, the customer still had positive things to say about the business's owner and provider, Dr. Gloster, who they described as an excellent part of their eye care team. In summary, Optical Boutique and Eyecare is a business that offers good customer service, friendly staff, and flexibility in accommodating customers' needs. However, there have been some issues with product delivery timeliness and communication that may need to be addressed.