Cameron at Bill Utter Ford service department always takes the best, care and goes overboard to take care of my family and I . I’ve seen and witnessed other customers and Cameron is the best with all his customers! He goes far and beyond what he has to do! He’s quick to respond by phone or text and you can always can rely on what he tells you. So yes Cameron at Bill Utter Ford comes through for us. Cameron makes it simple and convenient. I’m leaving town and Cameron is picking up my Bronco at my house, I trust the guy and you’ll thank me. Bill Utter does what they say in service which most places could care less, and that’s even if you don't purchase... read full review
April 2024
This use to be a great service shop. In the last couple of years it has gone down hill real bad. Really slow and unorganized.A couple of years ago I could get an oil change done here in about 45-60min. In and out within an hour. Now it is 2hours+. While under warranty I tend to stick with the dealer.Simple state inspection anywhere else takes about 15-20 min, here 1-1.5 hours. Before you ask why not got to some other place to get the state inspection, because you can't connect to OBD in any other shop. You have to come to FORD, at least for now.The place is completely unorganized.
September 2023
I brought my vehicle with a complex problem considering the age of my vehicle. Danny Morris' performance as a service advisor was truly exceptional, exceeding all my expectations of my overall customer experience. His dedication to delivering superior service was evident through his meticulous attention to detail in providing comprehensive information regarding timelines, necessary services, and anticipated wait times. Thanks to his proactive approach, both of my visits can be characterized by a seamless and transparent process, devoid of any unforeseen circumstances or unexpected developments. Danny's commitment to ensuring customer satisfaction was truly commendable,... read full review
Cameron at Bill Utter Ford service department always takes the best, care and goes overboard to take care of my family and I . I’ve seen and witnessed other customers and Cameron is the best with all his customers! He goes far and beyond what he has to do! He’s quick to respond by phone or text and you can always can rely on what he tells you. So yes Cameron at Bill Utter Ford comes through for us. Cameron makes it simple and convenient. I’m leaving town and Cameron is picking up my Bronco at my house, I trust the guy and you’ll thank me. Bill Utter does what they say in service which most places could care less, and that’s even if you don't purchase... read full review
This use to be a great service shop. In the last couple of years it has gone down hill real bad. Really slow and unorganized.A couple of years ago I could get an oil change done here in about 45-60min. In and out within an hour. Now it is 2hours+. While under warranty I tend to stick with the dealer.Simple state inspection anywhere else takes about 15-20 min, here 1-1.5 hours. Before you ask why not got to some other place to get the state inspection, because you can't connect to OBD in any other shop. You have to come to FORD, at least for now.The place is completely unorganized.
I brought my vehicle with a complex problem considering the age of my vehicle. Danny Morris' performance as a service advisor was truly exceptional, exceeding all my expectations of my overall customer experience. His dedication to delivering superior service was evident through his meticulous attention to detail in providing comprehensive information regarding timelines, necessary services, and anticipated wait times. Thanks to his proactive approach, both of my visits can be characterized by a seamless and transparent process, devoid of any unforeseen circumstances or unexpected developments. Danny's commitment to ensuring customer satisfaction was truly commendable,... read full review