Reviews for Velo IT Group
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Ratings
Google: 4.5/5
Velo IT Group
750 North St. Paul Street #1100, Dallas
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Velo is a great company unless you need them to physically come to your office to fix a long standing and recurring IT issue. Often times they will attempt to fix issues over the the phone or with consent to control on your computer (which is great) but when those fixes don't work and an in person onsite visit is warranted they often refuse to come. Very strange. Very hard to keep your company working and productive without in person support when it is warranted.
Since Velo has been on board with our firm, they have gone out of the way to try and make the transition smooth. When I call or e-mail support, someone is quick to get back with me, resulting in the issue being resolved.I love the excellent customer service I've been given since being on board with our firm. Though, there are still issues that they are addressing, I'm sure they are working hard to resolve as quick as possible.
We have been using Velo IT Group over a year now. We get professional, courteous, speedy service when called upon. Their staff of technicians are very courteous and efficient. It is always a pleasure doing business with such an awesome group of people.