Urgent Care in Fort Worth

Dec 2022

There is a critical issue that remains unresolved at this location. I genuinely feel like this borders on fraud. 3 times a member of my family has gone in and had treatment. They send a text the next day asking if you are better and if not, to call in. Each time, we called in (twice the issue was false negative flu tests). The issue is that they never answer or return you call. By the time you get in touch with anyone over there (and mind you it says to "call them"), 2 days have passed and they make you come in again and charge you another co-pay - saying you had to come in less than 48 hours later. Well, if you actually returned my call .....Once the billing department said they would refund my copay and never did. It feels like a scam to create enough time to make you pay another copay. I am looking into filing a formal complaint because, this is not OK. They refuse to help you over the phone ever. You always have to come in and pay again. Even if you were JUST there. I am a litigator and I know this is not right.