Poor communication. I was given a quote for tree pruning and when it came time to schedule for service, I was told they will look at their schedule and make it work. I eventually reached out to them for a follow up request. No response. Very unprofessional.
Edit: One star to four stars. Representative contacted me and apologized for the mishap. Rep wanted to make the situation right. Mistakes happen. Rep was very professional and took accountability.
December 2023
Two neighbors and I decided to join together and select several proposals. Bartlett was chosen as one based on our HOA experience and Bartlett's reputation. We all agreed on your selection. I was very well pleased with every aspect from office to clean up. Bartlett will be my first choice in the future.
March 2023
Excellent customer service and thoughtful approach to my tree. We engaged them for our cherry tree which seemed not to be doing well. They gave us realistic expectations (the tree may be in the last decade of its lifespan) as well as options to help support it. Since they started with the tree, it looks healthier and produces more flowers and fruit. They are performing ongoing maintenance and always let us know when they will be on site. If we are there when they come by, they always ask if we have questions or issues that they should address. We are extremely happy with them.
Poor communication. I was given a quote for tree pruning and when it came time to schedule for service, I was told they will look at their schedule and make it work. I eventually reached out to them for a follow up request. No response. Very unprofessional.
Edit: One star to four stars. Representative contacted me and apologized for the mishap. Rep wanted to make the situation right. Mistakes happen. Rep was very professional and took accountability.
Two neighbors and I decided to join together and select several proposals. Bartlett was chosen as one based on our HOA experience and Bartlett's reputation. We all agreed on your selection. I was very well pleased with every aspect from office to clean up. Bartlett will be my first choice in the future.
Excellent customer service and thoughtful approach to my tree. We engaged them for our cherry tree which seemed not to be doing well. They gave us realistic expectations (the tree may be in the last decade of its lifespan) as well as options to help support it. Since they started with the tree, it looks healthier and produces more flowers and fruit. They are performing ongoing maintenance and always let us know when they will be on site. If we are there when they come by, they always ask if we have questions or issues that they should address. We are extremely happy with them.