HOUSTON ALTERATIONS AND DRY CLEANER

Mar 2024

Whatever you do, DO NOT GO HERE. You will get ripped off big time. I had 4 items of clothing to get pressed, and two pants that needed to be hemmed up. The bill was $92 US DOLLARS! When I protested, they said they could apply a coupon... which then brought the total to $81.00. OUTRAGEOUS. Just don't. You're welcome.

Apr 2023

My family and I have been using this cleaners location for several years through the different corporate ownership. We have always had really good service and our clothes was always ready when promised and often times with new buttons as I am hell on them. We recently relocated out of state and in the rush to get everything done for the move, I completely forgot about the clothes I had brought to the cleaners. Once we arrived in Colorado, I realized my error as the clothes at the cleaners was winter clothes that would surely be useful now! I called the location on Grant Road expecting to be told, sorry your error. Much to my surprise, Arely (sp) the manager listened to my dilemma and when I asked if Tide could ship the clothes to me in Colorado he never hesitated and said he would take care of everything. Well the clothes arrived in Colorado and thanks to Arely for taking personal time to package and send the clothes to me as the return address was his personal residence. This is a stellar example of customer first, customer service that seems to be lost in today's business climate. Again, a huge thank you to Arely for going above and beyond what a normal cleaners would do to satisfy a customer.

Feb 2023

New Management at this store and very rude. Doing Laundry apparently is too much work for this Manager, Blamed the employees for not wanting to do the laundry when I asked why it was not ready after I was told to come on a certain day. Apparently, this store is run by the employees and not the manager.