Contacted Tommy Cool due to an AC/thermostat issue very late in the afternoon---within 30min their technician (JASON) arrived and thoroughly and confidently addressed the issue! Jason had our AC up and running quickly and went above and beyond the call of service by taking photos of the "problem", explaining the issue that led to the "problem"; also, double checking the unit inside and outside before he left to ensure everything was running as it should. Our house is back to being COOL and comfortable!!! VERY PROFESSIONAL, TIMELY, INFORMATIVE and THOROUGH! Thank you TOMMY COOL AIR !!! :)
September 2024
The people at Tommy Cool Air are so friendly, nice, easy to work with, and respectful. The owner was very attentive and gave us several different options to choose from, went over pros and cons, and answered our questions. On the day of our service the office sent out a message stating the technician was on their way and included a picture of the technician as well as a short sentence about him- his likes, hobbies, and interests. I thought that was the coolest thing! Really made me feel comfortable with the technician and made the experience so much more friendly and personable. Rolando “Torch” was my technician and was a true pleasure to work with- super friendly,... read full review
August 2024
Absolutely the best. My name is Albert and I live in Portland, Texas. I had AC issues on Sunday morning. I looked up Tommy cool due to all the radio commercials they have. I decided to see if everything they say is true. Well, sure enough!!! 100% true on everything positive Tommy cool represents. After I called them I had a master-tech named Jason show up in 15 minutes. The call was placed on a Sunday of all days. I was shocked. Incredible AC business for sure. Any competition out there needs to join forces with Tommy Cool. The professional attitude from Jason was outstanding. The service was top notch. I really appreciate Tommy Cool for being in business here.... read full review
Contacted Tommy Cool due to an AC/thermostat issue very late in the afternoon---within 30min their technician (JASON) arrived and thoroughly and confidently addressed the issue! Jason had our AC up and running quickly and went above and beyond the call of service by taking photos of the "problem", explaining the issue that led to the "problem"; also, double checking the unit inside and outside before he left to ensure everything was running as it should. Our house is back to being COOL and comfortable!!! VERY PROFESSIONAL, TIMELY, INFORMATIVE and THOROUGH! Thank you TOMMY COOL AIR !!! :)
The people at Tommy Cool Air are so friendly, nice, easy to work with, and respectful. The owner was very attentive and gave us several different options to choose from, went over pros and cons, and answered our questions. On the day of our service the office sent out a message stating the technician was on their way and included a picture of the technician as well as a short sentence about him- his likes, hobbies, and interests. I thought that was the coolest thing! Really made me feel comfortable with the technician and made the experience so much more friendly and personable. Rolando “Torch” was my technician and was a true pleasure to work with- super friendly,... read full review
Absolutely the best. My name is Albert and I live in Portland, Texas. I had AC issues on Sunday morning. I looked up Tommy cool due to all the radio commercials they have. I decided to see if everything they say is true. Well, sure enough!!! 100% true on everything positive Tommy cool represents. After I called them I had a master-tech named Jason show up in 15 minutes. The call was placed on a Sunday of all days. I was shocked. Incredible AC business for sure. Any competition out there needs to join forces with Tommy Cool. The professional attitude from Jason was outstanding. The service was top notch. I really appreciate Tommy Cool for being in business here.... read full review