Cove Eyecare

Cove Eyecare is an eye care practice that provides comprehensive services, including diagnosing and treating eye conditions, prescribing glasses and contact lenses. They have a contemporary optical showroom with a range of eyewear options at various price points. The practice boasts an in-office lab and knowledgeable staff dedicated to providing excellent customer service and helping patients find the perfect eyewear for their needs and lifestyle. Customers have praised the staff for their helpfulness and the modern, clean environment. One recent visitor appreciated how Laura went above and beyond to repair their mom's glasses, finding a way to fix the sides even though they are not a full lab. Another customer had a very positive experience with Dr. Young, describing her as fantastic and caring, especially when she took extra time to address a medical concern. The optical salon was found to be affordable, with no pressure to purchase glasses, and the staff provided prescriptions without pushing sales. The practice is known for its quick turnaround times and expertise, with many customers feeling welcomed and well-treated. Visitors also enjoyed browsing the optical salon and appreciated the helpful, kind staff who answered questions and provided guidance. However, some customers have expressed concerns about the customer service from the receptionist, feeling that at times it was unhelpful or hesitant, which made some patients feel unwelcome or unsure about asking questions. The practice has acknowledged these issues and is working to improve service for all patients.