We got serviced by Parrot head because Pool Knights was bought by them. I have Sutro water tester in pool that had issues synching so, when I finally re-connected it - I was shocked to find out our pool had 0 chlorine next day after "pool service", high PH and Alkalinity over 200... Turns out they were placing chlorine tabs directly into skimmers!!! We have automatic chlorine tab dispenser... Skimmers turned orange.. our pool does not run 24/7 we shut off pump at night so this is a huge no-no! They also kept emptying skimmers on the side of the backyard, instead of trash bag. Anyway.. we canceled and will be taking care of our pool ourselves.Services: Swimming... read full review
November 2022
We used Parrot Head Pool Service for many years and were a loyal customer. However, in the last few months they have become unresponsive and do not even answer emails or phone calls. They changed my service day of the week without my approval. They did a new tile installation project for us a couple of years ago and it came out good but there are already tiles falling off and when we notified them about this, they made no effort to try to fix the missing tiles. Apparently they just merged with another pool company and when you call them, they just complain about the merger instead of trying to fix the issues. The last person I spoke with was Pam and she promised to have... read full review
November 2022
We've been using Parrot Pool service for sometime now. They started out fine, but then their services started to seriously decline.Recently we witnessed a high rate of technicians turnover, and the hiring of unskilled kids with hardly any experience, and whose conduct was not only unprofessional, some of them were even rude and vulgar. They ended up mishandling our pool equipment. and broke our Polaris filter as well as the plastic edge around the base of the bag that sits on the Polaris. We brought the matter to their attention, but to no avail. Not only did they not fix it, all of a sudden their technicians stopped showing up to service our pool, despite the fact... read full review
We got serviced by Parrot head because Pool Knights was bought by them. I have Sutro water tester in pool that had issues synching so, when I finally re-connected it - I was shocked to find out our pool had 0 chlorine next day after "pool service", high PH and Alkalinity over 200... Turns out they were placing chlorine tabs directly into skimmers!!! We have automatic chlorine tab dispenser... Skimmers turned orange.. our pool does not run 24/7 we shut off pump at night so this is a huge no-no! They also kept emptying skimmers on the side of the backyard, instead of trash bag. Anyway.. we canceled and will be taking care of our pool ourselves.Services: Swimming... read full review
We used Parrot Head Pool Service for many years and were a loyal customer. However, in the last few months they have become unresponsive and do not even answer emails or phone calls. They changed my service day of the week without my approval. They did a new tile installation project for us a couple of years ago and it came out good but there are already tiles falling off and when we notified them about this, they made no effort to try to fix the missing tiles. Apparently they just merged with another pool company and when you call them, they just complain about the merger instead of trying to fix the issues. The last person I spoke with was Pam and she promised to have... read full review
We've been using Parrot Pool service for sometime now. They started out fine, but then their services started to seriously decline.Recently we witnessed a high rate of technicians turnover, and the hiring of unskilled kids with hardly any experience, and whose conduct was not only unprofessional, some of them were even rude and vulgar. They ended up mishandling our pool equipment. and broke our Polaris filter as well as the plastic edge around the base of the bag that sits on the Polaris. We brought the matter to their attention, but to no avail. Not only did they not fix it, all of a sudden their technicians stopped showing up to service our pool, despite the fact... read full review