The only reason why I even gave it 2 stars is that I like Dr Cabrera. Otherwise, they would get zero stars. I sent a message to another physician in the practice. Ten days later - zero response. Unprofessional and negligent IMO. Tried calling the Georgetown office. On hold for 10 minutes. Hung up. Tried sending emails to two of their leadership team members. I got 2 bounce backs. Is there anyone who runs this corporation that I could actually talk to about the physician who doesn't bother responding to messages?
May 2024
Waiting, waiting, and more waiting. Horrible customer service from the office staff. I called about a concerning growth I'd had for a few months and they made me wait five months to be seen. Turns out I have skin cancer. Now they want me to wait another two months to have it removed. I'll likely have had cancer for nearly a year before they treat me. I've reached out to my care team, no response. I've asked for a supervisor, no call back. Go somewhere else. They don't care about their patients.
May 2024
Of all things I have had a growth (wort) on the end of my nose! Dr. Jones froze it once with zero results, in fact I had to ask him the following day if there was any liquid nitrogen in the bottle. This growth continued to grow, so I went in again one month before I was due to leave the country for an extended length of time. This time Dr. Cabrera cut it off and took a biopsy. I checked the portal, no results and no call from Vitology. About a week prior to my departure I noticed it growing again, I left messages on my portal for them to call, no response! I called multiple times, desperate for a call back, as this unsightly thing was only going to get worse. Finally,... read full review
The only reason why I even gave it 2 stars is that I like Dr Cabrera. Otherwise, they would get zero stars. I sent a message to another physician in the practice. Ten days later - zero response. Unprofessional and negligent IMO. Tried calling the Georgetown office. On hold for 10 minutes. Hung up. Tried sending emails to two of their leadership team members. I got 2 bounce backs. Is there anyone who runs this corporation that I could actually talk to about the physician who doesn't bother responding to messages?
Waiting, waiting, and more waiting. Horrible customer service from the office staff. I called about a concerning growth I'd had for a few months and they made me wait five months to be seen. Turns out I have skin cancer. Now they want me to wait another two months to have it removed. I'll likely have had cancer for nearly a year before they treat me. I've reached out to my care team, no response. I've asked for a supervisor, no call back. Go somewhere else. They don't care about their patients.
Of all things I have had a growth (wort) on the end of my nose! Dr. Jones froze it once with zero results, in fact I had to ask him the following day if there was any liquid nitrogen in the bottle. This growth continued to grow, so I went in again one month before I was due to leave the country for an extended length of time. This time Dr. Cabrera cut it off and took a biopsy. I checked the portal, no results and no call from Vitology. About a week prior to my departure I noticed it growing again, I left messages on my portal for them to call, no response! I called multiple times, desperate for a call back, as this unsightly thing was only going to get worse. Finally,... read full review