About Generator Supercenter of Austin
Generator Supercenter of Austin specializes in home backup generator sales and installation, providing a seamless experience for customers. Their unique turnkey installation service ensures that everything is handled professionally, from the initial paperwork to the final inspection and training on the system. Customers have praised the polite and knowledgeable office staff, who keep them informed throughout the entire process. Recent reviews highlight exceptional service from the installation team, with customers noting that Josh and Collin completed installations with great care and attention to detail. They communicated well, checking in on installation decisions and thoroughly explaining the system's operation. One customer expressed feeling well-prepared for the upcoming storm season thanks to the team's efforts. The office staff also demonstrated proactive communication by contacting a technician to resolve an issue with the remote monitoring system. Customers have shared positive experiences regarding the support they received after the sale, particularly from Melanie, who provided first-rate customer service. She returned after-hours calls promptly and addressed customer queries with patience and knowledge. The professionalism of the installation team has been commended, with one customer noting that Joshua and Collin not only met expectations but exceeded them. They provided a complete walkthrough at the end of the installation, ensuring no questions remained and conducted a test run that ran smoothly. While some customers noted minor areas for improvement in communication about specific requirements and costs, the overall sentiment remains one of satisfaction. Generator Supercenter of Austin is recognized for its professional service, timely installations, and commitment to customer education, making it a recommended choice for those seeking reliable backup power solutions.
Josh and Collin completed our generator install on Monday and did a top-notch job. They took great care in their work, were thoughtful in checking with us on some install decisions, and thoroughly explained the system's operation. We couldn't feel more prepared for the upcoming storm season. The office noticed that the remote monitoring system hadn't come online as expected by today so they proactively called and had a technician stop by to resolve the issue. If this is the level of service we can expect going forward, we're happy to be Generator Supercenter of Austin customers and can't wait for our next power outage!
After the sale, it’s the service that counts and Melanie delivered first rate customer service. Not once, but twice I left voice messages after hours and received calls returned promptly the next morning. Melanie was patient, courteous and knowledgeable. My question related to work being performed on my home and how it would affect my generator.
Extremely professional, hardworking, experienced, which is extremely important to me as another professional. They did what they said they would do and more. Joshua and Collin we're excellent communicators and went over and above what was required. It complete walkthrough at the end of the installation and left me with no questions. Did a test run and everything ran according to plan. Can't wait for my next power failure!