Car Repair near Carrollton

“Very personable and honest! Hamm saved me $9000 by doing a pre purchase inspection for me. I was about to purchase a vehicle out of state and when I got a funny feeling I decided I better be safe than sorry and find someone to do an inspection before I commit. Thank god I did! Hamm was very prompt in his response and very thorough with his inspection! He found many things I never would have known to look at if I was there in person to check it out. I highly recommend him for your needs! Hamm, you're the man!“

“First time here but great customer service and it went fast. I was served by Moe today. Thanks for your service“

“They did my moms car for her birthday gift. She loved it and will be getting one for herself in the future.“

“Naeim always gives detailed explanations of what's going on with your vehicle, how he troubleshooted/diagnosed the issue(s), and how he fixed them. I have a lot of confidence knowing that I got the right repair, for the right price. I would recommend Auto & Fleet Experts to anyone. It's hard to find a mechanic you can trust, so thank you!“

“Despite the nearest Mini dealership being 2.5 hours away from where I live I had a great experience servicing my Mini Cooper Countryman. There was much more than just recalls that my car needed, but my service advisor Parker made me feel completely taken care of with the maintenance that needed to be done! I was shown fantastic hospitality and service. It made my commute worth driving! Thank you so much.“

“Andrew was my service advisor. He made the process more than easy and worked with me to get to a solution that was perfect given an issue involving the engine. I am satisfied and would tell anyone needing service on a BMW to go to BMW of Dallas and ask for Andrew.“

“Service rep was amazing and attentive. Kept me updated the entire time and got me out of there quick!“

“I had to wait more than 5 minutes in the Service Dept porte-cochere in my car being ignored before ANYONE attempted to help me or check me in for my service appointment. That rates a 1 star or poor effectiveness and customer attention from the dealership. Finally, Steven (the Service Advisor) approached and checked me in and accomplished the oil change while I waited. His service rating merits a 5 stars or excellent.“

“These guys were the best! Came in for the service department since some drunk guy broke into my car thinking it was his and basically ripped my door handle off trying to get in. Luckily, I had all the pieces. Although the guys were confused on how tf he managed to do that, they took it to get looked out. Less than 30 mins later she was all fixed! Shout out to Luke for helping me get to where I needed to be!“

“Long Phan in the Park Place Mercedes service department is the most excellent service manager. He is always organized, thoughtful, hard-working, extremely responsive and takes excellent care of both my car and my daughter's car. I cannot speak highly enough of his efforts and service!“

“Five Star has earned All Five Stars I intentionally waited to write this review as this is regarding the purchase of a used vehicle as well as having a major service. This will be detailed with several experiences and a clear explanation for the 5 star rating. If you're a decent person, you know that the car buying process is not the most enjoyable thing to do usually because there are so many games and haggling tactics involved. I purchased a used 2017 F150 for our teenage son on the last day of the month of Oct 2023. My husband and I had come in a week or prior when this Five Star location received it as a trade in. They went through it and I came back to test drive it. I requested that a few things be checked and repaired but agreed to purchase the truck that day even though I wouldn't be taking it home. Wally was my salesman and Shaun was the sales manager I dealt with. Please -- remember their names! The truck unfortunately had issues that no one could've known about other than the previous owner. What stood out most is, they did not make any excuses or try to get out of making the necessary repairs -- we know the horror stories of shady dealers. Yes I purchased an extended warranty (you should ALWAYS do that) but that wasn't used for the repairs. I know they likely lost money on this deal and trust me, they could've fought it; wrong or right. But that brings me to: Integrity. The staff and the leadership conduct business with integrity at the forefront and it shows. Honestly, it took a couple of months to get everything diagnosed properly and fully restored but they handled it all. Throughout the entire process, Shaun personally kept me informed every step of the way even though once it was handed over to the service department it was no longer his responsibility. Jerry the service director was also instrumental in making things happen and also made himself available throughout the process. These aren't normal characteristics of a traditional dealership. So I greatly appreciate the kindness, the effort, and the dedication that was put into making sure I had a great experience. A great team starts at the top: I have never met Mr. Sam Pack, but clearly the leaders he's chosen is a reflection of his standards. Shaun surely reflects those qualities. I didn't go as far into detail as I could, but please trust me when I say these people have the best intentions and provide highest level of customer service. We will definitely be buying our next vehicles through them. A huge thanks once more to Wally and Shaun for everything!“