Walmart House Cleaning Services

Oct 2022

Absolute worst customer service experience over a loaf of bread that was picked up from online order. Bag was slit open, bread exposed. Called to ask for a refund was told no that's not going to be done that I would need to bring bread back to store and it would be exchanged after it was inspected. ( inspected?!) The woman I spoke too said she was the store manager and there would be no refunding of my money. Yes it was a $2.78 loaf of bread, the issue here is that customer service was snippy, her way or the highway, and unprofessional- I have to drive a 20 mile round trip to return an item from my order that the damage should have been obvious to the person picking it. At the very least a refund issued at initial call as opposed to the smart mouth retort from what was supposed to be a manager. Called corporate, matter was resolved in less than 7 minutes. Will drive to McKinney before going back to this store that makes up their own rules as opposed to following corporate guidelines.

Mar 2019

They really GO ABOVE AND BEYOND! We needed a particular item ordered for our baby and they got it immediately, thank you! We go here at least once a week for our daily essentials. The staff/managers are usually smiling and you know that they are there to help without making you feel like you are bugging them like the Dallas locations. We love our girl who is always at the self checkout area. She is so sweet and personable. This Walmart is an exemplary example on what others should strive for: EXCELLENT CUSTOMER SERVICE! Keep it up :)

Nov 2018

Ok. I had the worse experience at the Walmart in Bonham, Texas. I was checking out at the self checkout which was full of other people checking out but 4 workers stood directly behind me the entire time watching me checkout and then they wanted to look through my bags after I bagged an item. I was the only black person that was checking out and I was the only person they was watching and who bags they was looking through while I was in the middle of still scanning. This is racial profiling and I didn't appreciate it at all because I always pay for my stuff and I don't believe all the front workers had to stand over me either! If your black don't go to the Bonham Walmart!!!!!!!