I have been building metal buildings for over 20 years. Royal hands down has the best pricing and customer service around. Great people in the shop and great person behind the counter. With that being said they are what I consider a ma and pop operation. They are under staffed in office. You walk in mueller or metal mart down the road and they have no shortage counter help. I’ve been in there and the line is 5 deep and this poor girl behind the desk can’t keep up. She’s answering the phone (rang 5 times) and helping people in front her obviously overwhelmed but Upper management (owner) for the most part is always there to help her if he’s able to. There’s a... read full review
July 2023
Rude lady up front. I can agree to that. She is not very informative. Speaks to you like your a dummy. So with that being said, if your new to the business of metal components. Do not expect her to help you figure anything out. I feel kinda bad for having to leave this review, but she doesn't seem to care about your feelings so oh well. This is a honest experience. Do not allow this review to be disputed.Sincerely,Adrian Hernandez ✌️
February 2021
Called to ask if they had certain size metal pipes that I needed, they did and were friendly and helpful. Also emailed them to confirm order details, got a nice quote document, paid over the phone, and the order was ready for pickup soon after. I had read some reviews about bad customer service so I was worried about that, but my experience here was totally fine. Would buy from here again.
I have been building metal buildings for over 20 years. Royal hands down has the best pricing and customer service around. Great people in the shop and great person behind the counter. With that being said they are what I consider a ma and pop operation. They are under staffed in office. You walk in mueller or metal mart down the road and they have no shortage counter help. I’ve been in there and the line is 5 deep and this poor girl behind the desk can’t keep up. She’s answering the phone (rang 5 times) and helping people in front her obviously overwhelmed but Upper management (owner) for the most part is always there to help her if he’s able to. There’s a... read full review
Rude lady up front. I can agree to that. She is not very informative. Speaks to you like your a dummy. So with that being said, if your new to the business of metal components. Do not expect her to help you figure anything out. I feel kinda bad for having to leave this review, but she doesn't seem to care about your feelings so oh well. This is a honest experience. Do not allow this review to be disputed.Sincerely,Adrian Hernandez ✌️
Called to ask if they had certain size metal pipes that I needed, they did and were friendly and helpful. Also emailed them to confirm order details, got a nice quote document, paid over the phone, and the order was ready for pickup soon after. I had read some reviews about bad customer service so I was worried about that, but my experience here was totally fine. Would buy from here again.