I'm not from the area and was walking to the Orthopedic office which I believed to be in the same building as this office. I was looking at my GPS on my phone and saw the sign at the corner of my eye thinking I was in the right place. Long story short, I end up in this office by mistake and said that I had an appointment with the Orthopedic dr. asking if I was in the right place. The lady at the front desk was really rude and said that I was in the Orthodontics office adding.. "we put braces on teeth" as if I didn't know what an Orthodontist does. Hopefully she's not this rude all the time.
September 2018
I didn't get the opportunity to even get a consultation. My goal was braces asap using my PPO insurance. It seems whoever is responsible for scheduling the appointments needs to be an active listener. I repeatedly said Bedford. I even called the Bedford office to explain I was running 10 min behind from another dentist appointment. At no time did the Bedford office explain someone scheduled my appointment for Southlake. I was looked at with confusion by the receptionist and when I said, I'm here for my 10am appt. she was like... no. That's in Southlake. That's really it. She told me she would call them and let me know I'm on the way... however,... read full review
April 2016
Great staff, fun and easy to set appointments with three local locations. I've had to have a couple brackets re-cemented on crowns and they were easy to schedule!
I'm not from the area and was walking to the Orthopedic office which I believed to be in the same building as this office. I was looking at my GPS on my phone and saw the sign at the corner of my eye thinking I was in the right place. Long story short, I end up in this office by mistake and said that I had an appointment with the Orthopedic dr. asking if I was in the right place. The lady at the front desk was really rude and said that I was in the Orthodontics office adding.. "we put braces on teeth" as if I didn't know what an Orthodontist does. Hopefully she's not this rude all the time.
I didn't get the opportunity to even get a consultation. My goal was braces asap using my PPO insurance. It seems whoever is responsible for scheduling the appointments needs to be an active listener. I repeatedly said Bedford. I even called the Bedford office to explain I was running 10 min behind from another dentist appointment. At no time did the Bedford office explain someone scheduled my appointment for Southlake. I was looked at with confusion by the receptionist and when I said, I'm here for my 10am appt. she was like... no. That's in Southlake. That's really it. She told me she would call them and let me know I'm on the way... however,... read full review
Great staff, fun and easy to set appointments with three local locations. I've had to have a couple brackets re-cemented on crowns and they were easy to schedule!