Had a blow out on our U-Haul trailer on i10 west in the middle of the night. U-Haul dispatched K&J and Kevin responded quickly and replaced tire within 10 minutes and we were back on the road. He was very courteous and called to verify our location as we were not close to any roads
October 2024
My wife and I had car trouble 50 miles east of Van Horn, TX, in other words, in the middle of nowhere. We were lucky our insurance secured a tow truck since it was in the middle of the night. However, the insurance only covered 50 miles to Van Horn, which has nothing, especially on a Saturday at midnight. The response time was AMAZING. I spoke to the tow truck operator, Mr. Brian and he was willing to take us to El Paso, TX, an additional 150 miles. This was an out-of-pocket expense, but they were fair in price. He was very professional and friendly and further recommended a brand-new Firestone Complete Car Center on the east side of El Paso. He dropped us and our... read full review
October 2024
Had a blowout heading West on I-10 in the middle of the night, and my insurance roadside assistance dispatched K&J. Brian was amazing! He was patient, helpful, and friendly. He towed our car and took us to our hotel for the night. Great, speedy customer service! Thanks, Brian!
Had a blow out on our U-Haul trailer on i10 west in the middle of the night. U-Haul dispatched K&J and Kevin responded quickly and replaced tire within 10 minutes and we were back on the road. He was very courteous and called to verify our location as we were not close to any roads
My wife and I had car trouble 50 miles east of Van Horn, TX, in other words, in the middle of nowhere. We were lucky our insurance secured a tow truck since it was in the middle of the night. However, the insurance only covered 50 miles to Van Horn, which has nothing, especially on a Saturday at midnight. The response time was AMAZING. I spoke to the tow truck operator, Mr. Brian and he was willing to take us to El Paso, TX, an additional 150 miles. This was an out-of-pocket expense, but they were fair in price. He was very professional and friendly and further recommended a brand-new Firestone Complete Car Center on the east side of El Paso. He dropped us and our... read full review
Had a blowout heading West on I-10 in the middle of the night, and my insurance roadside assistance dispatched K&J. Brian was amazing! He was patient, helpful, and friendly. He towed our car and took us to our hotel for the night. Great, speedy customer service! Thanks, Brian!