I'm using Advanced Custom Fields for years now, but I made a mistake when choosing my most recent subscription. Customer support was friendly and happy to fix my mistake quickly!
May 2023
I have had a server at WP Engine for the past 5 years and the experience has been excellent. The platform is incredibly stable and the support team is absolutely outstanding. I just had an issue that required some assistance and the support rep, Syed, did an incredible job of sorting out my issues and working through them until they had all been resolved and confirmed to be working. He also helped me with a separate issue and was able to get that knocked out in a matter of minutes. Support like this is what keeps me a happy client and I can't say enough kind things about Syed and the rest of the WP Engine team. Thanks everyone!
April 2023
They provide excellent support, always trying different things to help troubleshoot issues. Even helping when the issue is not related to their services at all. Wait time is also never too long around 5-15minutes to get in touch with an agent. Keep it up WPengine, so good working with you.
I'm using Advanced Custom Fields for years now, but I made a mistake when choosing my most recent subscription. Customer support was friendly and happy to fix my mistake quickly!
I have had a server at WP Engine for the past 5 years and the experience has been excellent. The platform is incredibly stable and the support team is absolutely outstanding. I just had an issue that required some assistance and the support rep, Syed, did an incredible job of sorting out my issues and working through them until they had all been resolved and confirmed to be working. He also helped me with a separate issue and was able to get that knocked out in a matter of minutes. Support like this is what keeps me a happy client and I can't say enough kind things about Syed and the rest of the WP Engine team. Thanks everyone!
They provide excellent support, always trying different things to help troubleshoot issues. Even helping when the issue is not related to their services at all. Wait time is also never too long around 5-15minutes to get in touch with an agent. Keep it up WPengine, so good working with you.