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Reviews for Westbank Dry Cleaning - Casis Village
Add your commentWestbank Dry Cleaning - Casis Village
2727 Exposition Blvd, Austin
Directions Call Website Suggest an Edit
2727 Exposition Blvd, Austin
Directions Call Website Suggest an Edit
As a business owner, I rarely like giving one star reviews because we can all have bad days. But here's my experience today:
We have our dry cleaning picked up by Westbank and they typically do a great job, with the occasional hiccup. There's construction going on on our street now, so they weren't able to pick it up. So my wife had to drop it off, which is fine. She went back to pick it up the next day and despite being told it was going to be ready, she was told she has to pick it up tomorrow. (Which is today)
Ok, whatever, that happens. She dropped off a second load and was told that both would be ready "after five."
So... read full review
We have an account there and I used to just drop off and pick up without counting. Do not do that! I finally figured out I was not getting the same number at pick up as drop off so then started counting items myself. They are so rude about this that I am going to go somewhere else. Snarky attitude and really expensive; headed to another place where I have easier parking and not such a terrible attitude. Unfortunate that they will lose a long time customer, but sadly, I do not think they care.
I used Westbank delivery service and all of my clothes arrived smelling like cigarette smoke. The company's only purpose is to clean clothes and this is absolutely unacceptable. I will never use this company again.Service: Delivery