About Vital Interaction
Reviews for Vital Interaction
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Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Vital Interaction is an award-winning leader in patient communication technology, providing patient reactivation and retention solutions to over 13,000 providers. The company's proprietary Smart List Engine generates automated, customizable campaigns for targeted patient outreach. With a team described as "amazing" and "helpful," Vital Interaction offers a reliable service that has helped practices manage patient communication effectively. While some users have experienced issues with support, the company has demonstrated a willingness to listen and improve, with some account managers going above and beyond to resolve concerns.
What an amazing group of people to work with. I like to work with good people, and they are simply that. In what I do for a living I work with a lot of companies and really get to know them well. I am always excited when I get to work with this team.
We started using Vital Interaction after a not so great experience with a previous system. The support team is always so helpful! They get back to you quickly, and efficiently! We have yet to use it at it's full capacity but are hopeful for the projects to come. Will continue to collaborate. Thank you Joey & vital interaction team!
We have been working with Vital Interaction for about a year now. The program is great and has helped my workload with patients a ton but if we have an issue or a question about anything at all, support has not been the best. It takes weeks to months along with an email or two a day to get a reply back. When I have called myself to talk to support I have always ended up with someone who has no answers and tells me support will get back with me via email (which never happens or happens a month or two later after I have taken it upon myself to email them multiple times) Ive seen reviews where support has been great. I wish that were true in our situation.Edit from 2 star...read full review