Overhead Door Company of Austin a division of DuraServ Corp

Nov 2014

After shopping 2 other garage door companies, and feeling like I had walked into a car dealership, I was really happy with Overhead Doors. James gave me straight facts, straight prices and I ordered a basic garage door. It was ordered, delivered, and installed with no problem. If you want TLC and handholding, they are probably not going to be your choice.

Oct 2014

Wow... My garage door literally fell apart on me this morning as I was leaving for my morning walk. Seriously? Dogs gotta go. So...as I walk up and down the block with my girls so as to not leave my now totally vulnerable house open to thieves and murderers, I start calling various garage door repair companies. Knowing that I owned an actual "Overhead Door" brand garage door, I called them to inquire about replacement panels because the top panel was toast. Mangled toast. They proceed to tell me that my particular door has been discontinued (of course), and that replacement doors are $xxx. Ugh. But...he says they might be able to fix it with a brace even though it may not look perfect or even good. I was desperate. I have to be able to close & secure the door. So I'm thinking how am I going to come up with an unplanned $xxx if they can't fix it. Tears. Carlos shows up and he's not optimistic. He says he will try a brace & try to bend the panel back into shape. He doesn't know if he can do it or not, but he's going to try. I go inside the house and go about my business. Maybe an hour later, I hear the sweet sound of the garage door opening and closing. I step into the garage and all my worries disappear. The garage door was fixed. I don't need to buy 2 new doors. Not only was it fixed, it looked practically perfect. I was shocked. I told Carlos he was a genius. Not only did he fix my completely mangled door (see pics), but he also lubed the other door and made sure it was working smoothly, checked all the hinges, and programmed 2 keychain remotes for me. This started out as a really crappy day and within hours, everything was fixed. I'm still receiving calls back from other companies who I contacted earlier in the morning. Thank you for actually answering your phone and not making me leave a voicemail. I'm so happy I could cry. And I just might. Thank you Carlos & James! :) :) :) :) :)

Dec 2010

Truth: Overhead Door made a huge difference in the curb appeal of my new home. First, I decided to purchase an 'investment' property for my first home. Ha! My part time job became my full time hobby to find the best comparable price the service and product that was offered by each company. NOT an easy task, I learned quickly that the lowest and highest were pretty easy to toss. One was poor quality and the other was just out of price range. I had read Overhead Door's reviews (less than stellar). Many of them were over 2 years old. This told me that they were now probably under new mgt, since there were no recent reviews and they hadn't gone ot of business. I don't know much about fixing up an old house. But I know a salesman who cares about their clients and takes care of things in a timely manor. (And if my Gram tought me one thing it is that you can BS your way through a conversation for 5 mins. Then you had better know what you are talking about :)) I filled out a service request on line and received a call back within an hour! How often does that happen? In fact, I am still waiting on 3 call backs from 3 different remodeling companies. I saw Overhead Door labels all over the place; at HEBs, WalMart, new friends homes and many of the new buildings going up downtown. I was nervous they would be out my price range for fixing up an older home. To my surprise, the salesman was awesome. He even helped me choose a garage door offering that oh, so popular 'curb appeal' and still well within budget. My new door came with great service and a new friend. He has followed up several times to make sure the door was a good fit for the home and that everything was working properly. I would recommend them to anyone who is looking for what they need, not what the salesman just needs to sell.