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Reviews for EcoClean Green Dry Cleaner & Laundry
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EcoClean Green Dry Cleaner & Laundry
2438 W Anderson Ln. C-3, Austin
Directions Call Website Suggest an Edit
2438 W Anderson Ln. C-3, Austin
Directions Call Website Suggest an Edit
I've used this service for a while now and I've consistently had a problem with someone coming to pick up laundry and not dropping off the old laundry. I've also had 2 garments lost. We emailed about it and never got a response. Very disappointing.
Do NOT let Annette at West Anderson do your dropoff. Seriously, come back later or go to another location. She called me an hour after I had dropped off a big order to let me know that she had mixed my items with someone else's, and she asked me which were mine. A few days later when I returned, she was there and gave me half of my original items and three items that belonged to someone else. She proceeded to get flustered and nasty, and called a manager who was unable to help that day.
Smash cut to two weeks later, and my missing items have been delivered after six subsequent phone calls.
I will say, the cleaning quality is... read full review
I’ve gone to EcoClean a handful times to get dresses dry cleaned. The service is good and the staff are friendly. In the past, I’ve taken wedding guest dresses there and been charged $20.40 per dress, so I expected the same when I took 2 dresses there a few weeks ago. When I went to pickup the dresses, the bill was $132. The first dress was given a regular dry clean for $40. The second dress, EcoClean chose to hand wash and charged $82. I asked for it to be dry cleaned, not hand washed. Ultimately, I paid more for the dry cleaning than I originally paid for either dress. I’ve tried calling twice to see if I can work with the managers to understand what happened,... read full review