Austin Diagnostic Medical Center Heliport

Jul 2024

Came here recently for women's health. DO NOT SCHEDULE IN THE AM. I made an appointment for 8am and I got a call saying to arrive early. Boy was I wrong. First of all, it was funny to come to a parking lot only to find out there's an access code that was supposed to be sent to me so I can park. Never got it. Had to stop a nurse who was walking on the street. That being said, I was not early. When I finally found the office. It was 8am and the lights were off, door was locked. I waited around and an employee finally came over with her Starbucks and unlocked the door, completely ignoring me. I didn't even say anything cause I was hoping she would address the situation. But nope, didn't say a word to me. I went up to the desk and told her I was supposed to have an appointment now. She said "oh yeah, we don't even get here until 8". Then why would it say to come early to the appointment?? I love how she was late just to get her Starbucks or whatever. She never apologized or addressed anything. And I watched numerous people get called back to the office before me. I waited about 30 minutes just to head back. The actual doctor or nurse was very nice and professional, but I never got any type of call back when my results came in. I also told the receptionist that I was on my cycle and asked if it would be an issue. She told me that she asked the nursing staff, yet they had no recollection of that when I was being seen. Ridiculous. Dirty and dark and unprofessional.

Apr 2024

I was referred to an Endocrinologist here. It was a bad experience all the way around. The notifications didn't mention the specific location of the office (within the larger building, St.David's, a completely different hospital name on the outside). Parking and signage were terrible and there were no parking spots available, so I had to drive around too long to find a spot. Then signs take you to one location for Endocrinology, and once you get there, there are paper signs with poorly written instructions to go to a different wing of the hospital. Additionally, the front desk lady (Alliona, unsure of spelling, an older lady with thin, bleach blond hair) was extremely rude and condescending. Also, of note, the ADC forms make you give blanket consent to be recorded. There was no option to opt out. The front desk staff said it gives all ADC locations the right to record you and that you would have to tell each receptionist/doctor/etc. you don't want to be recorded. They also said they wouldn't write it in the chart that I declined and didn't want to be recorded. Would not recommend.

Mar 2024

I've been trying to schedule endocrinologist for 3 months. every time I call I'm told they can't find the paperwork so I have it sent again. they say they'll call me when they find paperwork. my GP offices showed me the confirmation to the number they game - three times now. These people are incompetent. I'm treating what I believe is neuropathy via internet. for the pancreatitis I went to Mexico and got some antibiotics. I'll try finding someone else. because I got a A1c test online and it's not good. plus my BUN is double - so I'm guessing kidney aren't too happy. do not trust these people. if you can't get an appt by calling the first time, please go elsewhere. don't wait so long that your kidney are now damaged due to lack of care. it takes 3 months to get an endo appt in Austin- I'll try Dallas and Houston. Foolish foolish woman to trust these folks so long. Be smarter than me.