Amazing Lash Studio

Feb 2024

I don't think that I got an experienced lash tech. Maybe I should've asked more questions, but I feel like for first timers, the staff should go over everything thoroughly. I didn't receive the lash style that I asked for and my lashes look like someone just practiced on them. Honestly so disappointed.

Dec 2023

I had a 4:00 appointment with Bri. Her immediate negative demeanor indicated she might be having a rough day. Before my appointment I called to inform the salon about a slight delay due to unforeseen circumstances. Despite arriving 9 minutes late, they said it was not a problem and to drive safely. My brother-in-law passed away and we were rushing out of state for his funeral. We had an appointment to get an updated RV registration. They were running behind but I couldn't reschedule. I called the studio as soon as I left the office to share I was running a few minutes late. I fully understand time commitments and respecting appointment start times especially because my prior commitment to an appointment was not respected which made me run few minutes late as well. The receptionist thanked me for calling to give the heads up and said it wasn't a problem. The client before me was still checking out while I waited so I felt better knowing I would have been waiting anyways. After a few minutes and then Bri still setting things up in the room we got started. Bri's pace during the appointment felt slower than usual compared to other techs, and she seemed either frustrated or reserved compared to other stylists. I noticed she moved a lot slower than other appointments before. I immediately noticed Bri came off as either having a flustered day or perhaps she just had a colder personality than the other girls here. Either way, I thought the exchange was pleasant enough, and she started. We sat for a while as she fanned at the end, which was noticeably longer than any other time I've had an appointment. When I sat up I gasped because the outsides of my eyes weren't done and there were noticeable gaps. I mentioned as kindly as I could there were visible spaces. She laughed. Out loud. And then stated, "Ya. You were late. That's all I have time for." I started to panic and said "Wait a second, I don't understand, so what happens now?" And she coldly began tossing items down on her tray and shrugged & said that's "all I get". My eyes welled up with tears panicking that she was leaving me in that state. I technically wasn't even over on time, she finished few minutes before and instead of arguing with me for a minute and dramatically rolling her eyes had she just applied a few more lashes to finish the job she could have fixed the problem. This wasn't a time thing, this was a power struggle. She wasn't even ready when I got there and suddenly she treated me as if I missed half the appointment. If she didn't think she would have time to finish the job, this should have been effectively communicated before she started by explaining I should be aware there would be a chance she'd only make it partially through the job and I would have politely just not had my lashes done at all. Instead she mentioned it wasn't a problem when we started. Feeling shocked, I approached the receptionist to explain the situation. Though understanding, due to time constraints, I couldn't schedule a follow-up before leaving for a funeral the next morning. It was disheartening to experience such treatment from what I thought was a respectable studio. I tried to remain respectful but inquisitive. I walked outside before I said something unprofessional because I wanted to control my emotions despite feeling very triggered and attacked. I realized that in spite of my anger, she was still a person, no one is perfect, and I needed to be the bigger person, and still needed to leave a tip, even if it wouldn't have been as big as I normally left someone. Why did I walk back in? I realized that as dissatisfied as I was with her service I forgot to tip her because I'm not a monster. I immediately I walked back in to listen to her insult me. And I awkwardly stood there waiting for them to notice I was there. Instead of tipping her I confirmed my membership cancelation. Despite this negative encounter with Bri, I want to acknowledge exceptional staff like Ro

Nov 2023

I’ve been going to this location for a few month, and my experience has always been great with my usually master stylist Mariela. However, my recent Full set appointment was scheduled with another stylist. Still a master because I didn’t mind paying the up charge for quality work, but that’s not what I received. During my service her hand was pressing down hard on my nose the entire time, which is not the proper technique for application. The service it self was very uncomfortable because of it. Then the days following I’ve lost between 8-10 lashes DAILY and the extensions are falling out not attached to a natural lash, meaning it was not attached correctly. I...read full review