Reviews for Lonestar Tax & Bookkeeping
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Monday: 10AM - 5PM
Tuesday: 10AM - 5PM
Wednesday: 10AM - 5PM
Thursday: 10AM - 5PM
Friday: 10AM - 5PM
Saturday: 10AM - 1PM
Sunday: Closed
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specialties: small business consulting
Ratings
Google: 2.1/5Lonestar Tax & Bookkeeping
2025 Co Rd 4908, Athens
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Very unpredictable, unprofessional...I have text messages to show proof. I was told they would handle my estate not to worry haven't heard from them after many calls and text finally today she called and said I owed 4,000.00 after research today that's not true at all they miscalculated. Major mistake made !!!!! They made me feel secure and unstressed....until now I'm totally stressed and with the death associated with this makes this disheartening and unbelievable. Open wounds!!!!! Beware...
Income tax filing. The most unprofessional tax prep company I have dealt with in 45 yrs. Told they could prepare tax filing. Told twicw the 15th they were working on it then never heard back from them before deadline. Asked for copy of return to review NEVER got it. I did receive a "photo" of the page via text to give permission for them to collect fee though. it appears they are unable to scan or email pdf's. Did not return call in a timely manner at all. I had to leave several messages. Do not use them!
My efile return was kicked back so I had to file an amended return. I covered all postage fees and when I got a letter from the IRS saying there was a problem with my return and was asked to back up the figure on line 17a, I called Susan for help with this. The figure the IRS showed was WAY off from what my 1040 said. She assured me she was going to help me with this and hasn't. When I called yesterday aroung 4:30 because I hadn't recieved an email I was promised at noon, she had already left work and I was so let down. I guess I will have to handle it myself from here on out. FYI folks, you can file a complaint with the IRS against any preparer with an ID # issued by the IRS. If I could give a 1/2 star rating for professionalism, I would.