From Petmate Pet Products
Over 60 years ago, Petmate began with a single focus on providing safe pet transportation, resulting in the creation of the very first dog kennel. Flash forward to today, and the same love & bond that existed to provide safe travels for our pets now permeates through the 21 brands we own. Knowing that pets are every bit as much a part of the family, we are constantly working – not just on creating reliable products – but more importantly on how we can improve your pets’ quality of life. Our commitment now and in the future is to continue a responsible evolution of manufacturing practices with the well-being of all pets at the center of everything we do.
Google: 1/5 
Facebook: 3/5
Oh, where to begin with how gloriously perfect this company is! Their products are crafted with such impeccable care that you’d think they were trying to win an award for “Best Use of Cheap Materials.” And let’s not even mention their customer service—it's practically a comedy show! They excel at finding creative new ways to lighten your wallet, while cheerfully informing you that if you’re not thrilled, you can either buy more stuff or plead for a refund. Those large plastic hooded kennels they sell for traveling? Absolute masterpieces, except for the door, which is a marvel of dysfunction. I mean, who doesn't love replacing a door every few months because...read full review
I have always been a fan of Petmate Pet Products Sky Kennels for my dogs. They’re sturdy, well made, secure, stand up to my 95 pound German Shepherd trying to “walk” it across the living room when she thinks I’m leaving without her and they’re easy to break down and set up when traveling. I didn’t think I could love them more, until today.The locking mechanism on my dog’s 48” crate just gave up trying over the weekend. I was just sitting here looking at TV and the bars just dropped. I called Petmate this morning and ordered another door for my 48” crate that has a special 3-way locking mechanism. I was fully prepared to spend $50, $60 up to $100 to replace...read full review
WORST customer service I have ever experienced. GARBAGE website doesn't even let you input CC info to purchase products, and when you call, it seems that the customer service rep can't be bother to talk to you. AWFUL. BOOOOOOOOOOOO