United States Stove Company

United States Stove Company is a reputable manufacturer known for its reliable pellet stoves and exceptional customer support. Customers have shared their experiences with the KP130 pellet stove, purchased in January 2019, highlighting that while some issues arose—such as problems with the auger and exhaust fan—these were largely due to a lack of proper maintenance rather than product faults. The company’s technical support team received high praise for their friendly and knowledgeable assistance, providing step-by-step instructions and solutions without pushing unnecessary replacements. They emphasized the importance of correct maintenance and were dedicated to ensuring customers felt supported throughout the troubleshooting process. Additionally, another customer who purchased a pellet stove in January 2022 faced numerous challenges due to initial defects. Despite these issues, the support team consistently provided solutions, including sending replacement parts like a wiring harness, control board, and motherboard. The customer expressed gratitude for the thorough training of the staff, noting that every representative they spoke with was well-equipped to assist with the stove’s problems. Overall, United States Stove Company stands out for its commitment to customer satisfaction, offering effective support and solutions to ensure that their products function correctly and meet user needs.