About Hard Rock Stone & Tile
Hard Rock Stone & Tile offers a wide selection of high-quality stone and tile products. The knowledgeable and friendly staff provide excellent customer service, from the initial consultation to the final installation. Customers have been highly satisfied with the professional work and the stunning results. The company’s team goes above and beyond to ensure customer satisfaction, as seen in their ability to match backsplash tiles perfectly and coordinate with other suppliers. Their installers are praised for their patience, skill, and attention to detail, often completing projects with minimal site re-work and superior finish work. The owner’s team demonstrates a strong commitment to service after the sale, returning promptly to fix issues and ensure everything is perfect. Customers trust this company for their reliable service, high-quality craftsmanship, and dedication to making sure every project turns out beautifully.
Tresha was amazing to work with; we didn’t let on but had decided to go with her company despite seeing 10 different companies that week. She went above and beyond to make sure we understood our cost and options for everything we loved in their incredible showroom.
The installation team was superior and fun to work with. We felt like our family was in house as they took exceptional care of our home and were engaging as well as interesting to speak to. Did a phenomenal job on the installation despite the mess of remodels and people on site. Very patient. Relief cuts were on point. The initial cut did not require site re-work. Their process maximized site time...read full review
The Hard Rock people have been amazing from start to finish! We were able to bring the backsplash tile into the warehouse area to match it perfectly with our quartzite selection. We looked at granite warehouses in Knoxville to coordinate with fabricators in JC, as well. There are some really talented ppl in this industry, but we couldn’t match what Hard Rock Stone and Tile provided to us. From the office staff to the countertop template guy to the installers, I would highly recommend Hard Rock in Piney Flats!
So about 5 years ago Hard Rock Stone & Tile installed quartz countertops in our new kitchen. Recently the undermount kitchen sink started to pull away from the counters. We called to see if they could help and about a day later one of their installers (Gage) showed up to re-attached the sink.
While he was there, I showed him the problem we've been having with the faucet leaking into the cabinet below, due to the holes having been drilled too large for the rubber washers between the sink and faucet to cover. He looked at the issue and quickly admitted that this was an error by the original installer, and offered to come back later and fix this. Last week, Gage showed...read full review